• Resolved jaggyjo

    (@jaggyjo)


    Hi,

    I cannot backup the webpage stated above: BMI-D3uFLgc1-98765 (debug code)

    Please help!

    Thx, Jagor

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @jaggyjo

    Your issue is most likely caused by modified PHP CLI. 
You should be able to resolve it by disabling the checking step.

    Please follow these steps on the site where you experienced this error:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your migration process using the same URL file.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter jaggyjo

    (@jaggyjo)

    Hi iClyde,

    in the beginning it worked like a charm. But after a while another error occured. Please help! Thank you!

    BMI-cdseE2dL-91819

    Best,
    Jaggy

    Plugin Author iClyde

    (@iclyde)

    Hi @jaggyjo

    My apologies for such delayed reply, I didn’t get notification about your reply.
    Please in future use @ to mention my username, this way I’ll get instant notification on Slack.

    Your debug code, tells me that the backup was cancelled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout directive in Apache configuration.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter jaggyjo

    (@jaggyjo)

    Hi @iclyde!

    Thank you for your reply. This time it took me longer to react.

    I tried the steps according to your directions and unfortunately it stopped @ 98%.

    BMI-8xWFUb13-36124

    Thank you for your assistance!

    Plugin Author iClyde

    (@iclyde)

    Hi @jaggyjo

    Could you please contact me directly via e-mail?
    – [ support (at) backupbliss dot com ] (please paste URL to this topic).

    I need your help to debug this further as I can’t see anything that could cause the issue.
    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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