Cannot browse template library

Resolved andrewanthony
(@andrewanthony)

5 years, 5 months ago

When trying to browse the template library (which I have previously been able to access) it says:

No templates found
We could not find any templates. Maybe your server cannnot connect to our template library.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Julian
(@juliangk)

5 years, 5 months ago

@andrewanthony

Hello,

can you please check if you can access this page: “https://templates.wp-html-mail.com/api/templates”.

On our end there does not seem to be a problem. Are you using any firewall plugins or have any other plugins that might interfere?

Best regards
Julian
Thread Starter andrewanthony
(@andrewanthony)

5 years, 5 months ago
That link doesn’t seem to work for me (sorry the page you are looking for could not be found). And there’s nothing I can think of that would be interfering with this plugin being able to access the template library.
- This reply was modified 5 years, 5 months ago by andrewanthony.
Plugin Support Julian
(@juliangk)

5 years, 4 months ago
@andrewanthony

Hi,

sorry, the URL was not correct, can you please check if you can assess this URL:

https://templates.wp-html-mail.com/api/templates

Best regards
Julian
- This reply was modified 5 years, 4 months ago by Julian.
Thread Starter andrewanthony
(@andrewanthony)

5 years, 4 months ago

Yes I can access that. It just shows a bunch of code as follows:

[{“name”:”hotel”,”slug”:”hotel”,”description”:”Header image created with Canva. <br\/>Download header PNG<\/a> <br\/>Edit header image in Canva<\/a>”,”version”:”3.0″,”tags”:[“canva.com”,”header-banner”],”config”:”https:\/\/templates.wp-html-mail.com\……..etc etc

Plugin Support Julian
(@juliangk)

5 years, 4 months ago

@andrewanthony

Hello,

then this issue seems to be specific to your site.
Can you please e-mail us at [email protected] and refer to this thread?

In the meantime I will mark this thread as resolved, as we will continue support directly trough e-mail.

Best regards
Julian

Viewing 5 replies - 1 through 5 (of 5 total)

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