• Resolved sabineboogaard1985

    (@sabineboogaard1985)


    Hi!

    A couple of years ago I added a custom text in the ‘customer order is in process’ e-mails, with my adress for sending something after the order. I want to change my adress in this text, but it seems like the whole option to add this text is gone.

    Could you please help me?

    This is an image of the text I am talking about: https://snipboard.io/lJ6Qnr.jpg

    Thank you!

    Kind regards,
    Sabine

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Gilbert Hernandez

    (@ghernkadence)

    Hello @sabineboogaard1985,

    The “Body Content” is the text that appears before the order. Your screenshot appears to show more text besides the body content. However, I don’t believe there was another field for you to add content above the body content using Kadence’s WooCommerce Email Customizer.

    Are you sure you didn’t add the content using a code snippet or a template?

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you for your response.

    I found the English translation in WPML, where I could change it, but the Dutch version I cannot find. In WPML I canges those codes: admin_texts_kt_woomail [kt_woomail]customer_processing_order_body

    Do you know where to find them?

    Kind regards,
    Sabine

    Plugin Support Gilbert Hernandez

    (@ghernkadence)

    Hello @sabineboogaard1985,

    Unfortunately, I’m not versed enough with WPML to know why you can’t find the Dutch version. You may want to contact WPML to discover why the string isn’t found.

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Hi! I am not looking for this in WPML, I already know where it is, I am looking for this in your plugin, where can I find this text in your plugin?

    Kind regards,

    Sabine

    Plugin Support Gilbert Hernandez

    (@ghernkadence)

    Hello @sabineboogaard1985,

    I apologize for overlooking this. When I search through the plugin files, I find the admin_texts_kt_woomail filter in the wp-content\plugins\kadence-woocommerce-email-designer\kadence-woocommerce-email-designer.php file. Can you check the file to see if it contains what you’re looking for?

    Thread Starter sabineboogaard1985

    (@sabineboogaard1985)

    Thank you, but it’s not there either. I will look again in the plugin on the website, it should be there somewhere.

    Thank you,

    Sabine

    Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi there,

    This topic has been inactive for more than a month. I’ll proceed to marking this as resolved.

    If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

    Thank you for your understanding!
     
    Kind Regards,
    Michael Taro

Viewing 7 replies - 1 through 7 (of 7 total)

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