Cannot Change User Role

I cannot change an existing user’s role. Also – when I delete the user and re-add and provide full access the user still has their previous, limited access.

I read this thread and checked for javascvript errors but did not see any: https://ww.wp.xz.cn/support/topic/cannot-change-or-delete-roles-in-user-role-editor/

Can you please help? Thank you.

Kristen

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