Cannot complete configuration: “..probably offline”
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Cannot complete configuration. It’s stuck on the last step: “Complete your campaign.”
The Google Ads section is stuck in a loading loop.
Randomly, it displays the message: “… you are probably offline.”What I have done:
- Reinstalled the plugin.
- Changed the back steps of configuration (tried all possibilities) to ensure there is no incompatibility issue between GL&A and GMC (found this on another topic).
- Tried on both new and existing accounts.
- Cloned the WordPress installation to another site (including the database) for another shop, and there everything works fine.
- Cleaned the database (phpMyAdmin) of plugin leftovers.
- Connected and disconnected the Google Ads account from the GMC account.
- Found no error information in the event log.
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This topic was modified 2 years ago by
lupid.
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Hi there @lupid,
Thanks for sharing a detailed report on the issue you are facing. I’ll be happy to help you troubleshoot the issue further.
As a first step, I’d like to understand more about your setup.
Could you please send a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.Once you’ve done that, you can paste the report here. Looking forward to your response. 🙂
Thanks for response. Here is the rapport:WordPress Environment WordPress address (URL): https://www.justinhair.pl Site address (URL): https://www.justinhair.pl WC Version: 8.8.3 REST API Version: ✔ 8.8.3 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: pl_PL External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.11.7-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.8.3 WC Database Prefix: wp_ Całkowity rozmiar bazy danych: 26.55MB Rozmiar bazy danych: 19.50MB Rozmiar indeksu bazy danych: 7.05MB wp_woocommerce_sessions: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 0.16MB + Indeks: 0.14MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_actions: Dane: 0.41MB + Indeks: 0.27MB + Silnik InnoDB wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_logs: Dane: 0.22MB + Indeks: 0.13MB + Silnik InnoDB wp_cff_feeds: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_cff_feed_caches: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_cff_sources: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_comments: Dane: 0.13MB + Indeks: 0.09MB + Silnik InnoDB wp_cpmw_transaction: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_cr_reminders_log: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB wp_gla_attribute_mapping_rules: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_gla_budget_recommendations: Dane: 0.19MB + Indeks: 0.14MB + Silnik InnoDB wp_gla_merchant_issues: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_gla_shipping_rates: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_gla_shipping_times: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_grp_google_stats: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_jetpack_sync_queue: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_newsletter: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_newsletter_emails: Dane: 0.03MB + Indeks: 0.00MB + Silnik InnoDB wp_newsletter_logs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_newsletter_sent: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_newsletter_stats: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_newsletter_user_logs: Dane: 1.52MB + Indeks: 0.00MB + Silnik InnoDB wp_newsletter_user_meta: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_options: Dane: 4.34MB + Indeks: 0.27MB + Silnik InnoDB wp_postmeta: Dane: 5.52MB + Indeks: 3.03MB + Silnik InnoDB wp_posts: Dane: 1.52MB + Indeks: 0.28MB + Silnik InnoDB wp_pps_countries: Dane: 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Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_sbi_instagram_feed_locator: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_sbi_instagram_posts: Dane: 1.52MB + Indeks: 0.00MB + Silnik InnoDB wp_sbi_sources: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_shortpixel_folders: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_shortpixel_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_shortpixel_postmeta: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB wp_shortpixel_queue: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB wp_termmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_term_relationships: Dane: 0.09MB + Indeks: 0.06MB + Silnik InnoDB wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_tm_taskmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_tm_tasks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_usermeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_admin_notes: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_depay_checkouts: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_depay_logs: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_depay_transactions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_orders_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_addresses: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_operational_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_product_lookup: Dane: 0.05MB + Indeks: 0.06MB + Silnik InnoDB wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_product_meta_lookup: Dane: 0.09MB + Indeks: 0.13MB + Silnik InnoDB wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wpc_accesslocks: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wpc_login_fails: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_yoast_indexable: Dane: 0.14MB + Indeks: 0.09MB + Silnik InnoDB wp_yoast_indexable_hierarchy: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_yoast_seo_links: Dane: 0.08MB + Indeks: 0.03MB + Silnik InnoDB Post Type Counts attachment: 792 custom_css: 2 flamingo_contact: 4 flamingo_inbound: 3 ml-slide: 8 ml-slider: 1 nav_menu_item: 13 page: 25 post: 8 product: 116 product_variation: 544 revision: 5 shop_coupon: 5 shop_order: 104 wp_global_styles: 1 wp_navigation: 1 wpcf7_contact_form: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (30) Advanced Google reCAPTCHA: przez WebFactory Ltd – 1.21 Akismet Anti-spam: Spam Protection: przez Automattic - Anti-spam Team – 5.3.2 Autoptimize: przez Frank Goossens (futtta) – 3.1.11 Konfigurator Motywu Potomnego: przez Lilaea Media – 2.6.6 Contact Form 7: przez Takayuki Miyoshi – 5.9.4 Cookie Notice & Compliance dla RODO / CCPA: przez Hu-manity.co – 2.4.16 Customer Reviews for WooCommerce: przez CusRev – 5.49.0 DePay Payments for WooCommerce: przez DePay – 2.10.10 Google Listings and Ads: przez WooCommerce – 2.6.9 InPost PL: przez iLabs.dev – 1.3.9 Smash Balloon Instagram Feed: przez Smash Balloon – 6.3.1 Jetpack: przez Automattic – 13.4.1 Limit Login Attempts Reloaded: przez Limit Login Attempts Reloaded – 2.26.9 Loco Translate: przez Tim Whitlock – 2.6.9 Biuletyn: przez Stefano Lissa wraz z zespołem Newslettera – 8.3.2 Ocean Custom Sidebar: przez OceanWP – 1.1.2 Ocean Extra: przez OceanWP – 2.2.7 Zapłać z paynow.pl: przez mElements S.A. – 2.5.3 Popup by Supsystic: przez supsystic.com – 1.10.29 Redirection: przez John Godley – 5.4.2 ShortPixel Image Optimizer: przez ShortPixel - Convert WebP/AVIF & Optimize Images – 5.6.0 Simple Social Buttons: przez WPBrigade – 5.1.3 SmartLook Visitor Recording: przez Smartsupp – 2.1.1 Premmerce Permalink Manager for WooCommerce: przez Premmerce – 2.3.11 Booster for WooCommerce: przez Pluggabl LLC – 7.1.9 WooCommerce Shipping & Tax: przez WooCommerce – 2.5.6 WooCommerce: przez Automattic – 8.8.3 Yoast SEO: przez Zespół Yoast – 22.6 WP Super Cache: przez Automattic – 1.12.1 XML Sitemap & Google News: przez RavanH – 5.4.9 Inactive Plugins (3) Flamingo: przez Takayuki Miyoshi – 2.5 Orbit Fox Companion: przez Themeisle – 2.10.36 WP-Optimize - Clean, Compress, Cache: przez David Anderson Ruhani Rabin Team Updraft – 3.3.2 Dropin Plugins () advanced-cache.php: advanced-cache.php Must Use Plugins (1) WordPress automation by >Aplikacje_cyberFolks: przez – Settings API Enabled: – Force SSL: – Currency: PLN (zł) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 dni Level threshold: – Log directory size: 417 KB WC Pages Strona sklepu: #6 - /sklep/ Koszyk: #7 - /koszyk/ Zamówienie: #1062 - /kasa/ Moje konto: #335 - /my-account/ Regulamin: #437 - /regulamin/ Theme Name: OceanWP Child Version: 2.1.0.1630597637 Author URL: https://oceanwp.org/about-me/ Child Theme: ✔ Parent Theme Name: OceanWP Parent Theme Version: 3.5.5 Parent Theme Author URL: https://oceanwp.org/about-oceanwp/ WooCommerce Support: ✔ Templates Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp-child/woocommerce/checkout/thankyou.php oceanwp/woocommerce/content-single-product.php oceanwp-child/woocommerce/emails/customer-processing-order.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/product-image.php oceanwp/woocommerce/single-product/title.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-custom-fields settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-11 09:48:07 +01:00 Options: ✔ Notes: 23 Onboarding: completed Action Scheduler Zakończ: 583 Oldest: 2024-04-10 11:28:07 +0000 Newest: 2024-05-11 07:46:20 +0000 Niepowodzenie: 78 Oldest: 2022-07-13 12:59:21 +0000 Newest: 2024-05-08 18:24:05 +0000 Oczekujące: 5 Oldest: 2024-05-11 13:25:06 +0000 Newest: 2024-05-12 03:00:00 +0000 Status report information Generated at: 2024-05-11 09:14:44 +01:00Hello lupid
Thank you for your reply.
I am assuming this is the SSR of the site where you are facing issue with the GLA plugin.
You mentioned:
Cloned the WordPress installation to another site (including the database) for another shop, and there everything works fine.When you cloned the site, did you make any changes to the theme, plugins, or other site settings before connecting the GLA plugin with the Google account? Is that site on the same server or host?
Lastly, I suggest you try the process again and look for any JS errors.
Here is a guide for how to check JS errors in your browser.
If you find any errors, share a screenshot with me.Looking forward to your response. 🙂
Best regards.
Server the same.
I’m very angry on myself :/
As you can see up – I’ve tried many things, but I haven’t used a different browser (which is a very basic step to take in such situations).
It found google ads account and it finished setting up plugin (Chrome).
Funny thing is that it still not working on Firefox. Now info: “..probably you offline” is showing on main page (dashboard) of GL&A.
Of course, it’s not a problem with the cookies (I’ve cleared them).
It’s not a problem at this moment for me, but I will provide you with more information. Perhaps it can help you in development. Since you have given me something for free, at least I can do is reciprocate in this way:Firefox raport:
Cookie/SameSite zawiera więcej informacji o atrybucie „SameSite” complete.html:16:13
Ciasteczko „wpcom-thirdparty-cookie-check” wkrótce zostanie odrzucone, ponieważ jest obce i nie ma atrybutu „Partitioned”. complete.html:16:13
Nadano przegrodzone ciasteczko lub dostęp do przechowywania danych dla „https://widgets.wp.com/3rd-party-cookie-check/complete.html”, ponieważ jest wczytane w kontekście zewnętrznej witryny, a dynamiczne przegradzanie stanu jest włączone.
3PC allowed admin-bar-v2.js:1:9555
Nadano przegrodzone ciasteczko lub dostęp do przechowywania danych dla „https://widgets.wp.com/notifications/?jetpack=true&v=none&locale=pl#https://www.justinhair.pl/wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsetup-mc&lang=pl”, ponieważ jest wczytane w kontekście zewnętrznej witryny, a dynamiczne przegradzanie stanu jest włączone.
Wczytanie się nie powiodło dla elementu „script” ze źródłem „https://stats.wp.com/w.js?67”. notifications:1:593
Ciasteczko „wp_api” wkrótce zostanie odrzucone, ponieważ jest obce i nie ma atrybutu „Partitioned”. rest-proxy
Ciasteczko „wp_api_sec” wkrótce zostanie odrzucone, ponieważ jest obce i nie ma atrybutu „Partitioned”. rest-proxy
Nadano przegrodzone ciasteczko lub dostęp do przechowywania danych dla „https://public-api.wordpress.com/wp-admin/rest-proxy/?v=2.0#https://widgets.wp.com”, ponieważ jest wczytane w kontekście zewnętrznej witryny, a dynamiczne przegradzanie stanu jest włączone.
InstallTrigger jest przestarzałe i zostanie usunięte w przyszłości. rest-proxy:16:5530
GET
wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data
Firefox nie może nawiązać połączenia z serwerem wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data. rest-proxy:16:6003positionprop in wp.components.tooltip is deprecated since version 6.4. Please useplacementprop instead. deprecated.min.js:2:582
Object { code: “fetch_error”, message: “Prawdopodobnie jesteś offline.” }
index.js:17:10407
GET
wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data
Firefox nie może nawiązać połączenia z serwerem wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data. rest-proxy:16:6003
GET
wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data
…////////////////////////////////////////////////////////////
By the way, did you know that your plugin creates an error on Google Merchant account? When it creates a client account, it inadvertently creates a “sub-account” that the system treats as a main account. This is why you can’t close, delete, or reconnect it to other sub-accounts (when you have multiple sites for multiple languages). Google human Assistant see this account as a sub-account of a non-existent main account. He has to manually correct it in the system. I suggest correcting this to avoid problems with Google’s Police (policies). ;DHi @lupid
It seems like there might be an issue with how Firefox is handling cookies from our site. The error messages you’re seeing are related to changes in how Firefox handles third-party cookies. However, I couldn’t replicate the issue using my Firefox browser (version 125.0.3).
Please make sure you are using the latest version, and also check after clearing the browser cache and add-ons. More info: https://wordpress.com/support/browser-issues
By the way, did you know that your plugin creates an error on Google Merchant account? When it creates a client account, it inadvertently creates a “sub-account” that the system treats as a main account. This is why you can’t close, delete, or reconnect it to other sub-accounts (when you have multiple sites for multiple languages). Google human Assistant see this account as a sub-account of a non-existent main account. He has to manually correct it in the system. I suggest correcting this to avoid problems with Google’s Police (policies).
As mentioned in our docs, if you create your Google Merchant account through our plugin, it will be a sub-account. However, you also have the option to connect an existing merchant account.
More info can be found here: https://woocommerce.com/document/google-listings-and-ads/faqs/#section-51
I hope this clarifies your concern. If you have any other questions, feel free to ask.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
The topic ‘Cannot complete configuration: “..probably offline”’ is closed to new replies.