Cannot complete PayPal Express Payment: missing PROFILESTATUS

  • Resolved realpower

    (@realpower)


    4 years, 4 months ago

    I have configured the Paypal Express payment method but I cannot complete any payment.
    I tried many times and every time i get the followeing error: “Something went wrong creating plan with PayPal; missing PROFILESTATUS”.
    I followed your docs and activetad all the necessary. Am I missing something?
    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    4 years, 4 months ago

    Hi @realpower

    Thank you for reaching out to Paid Memberships Pro, I’m sorry to hear about this issue you are facing.

    Can you tell me more about your membership level billing settings (amounts) you are trying to charge with PayPal Express?

    Does it happen for one time payments or recurring membership levels?

    Thread Starter realpower

    (@realpower)

    4 years, 4 months ago

    I’m trying to configure a recurring payment of 0.99€. The payment should automatically renew every month. There is no trial period, payment is made when the first subscription is made.
    Do you need some more information?
    Thanks

    Plugin Support Kim White

    (@kimwhite)

    4 years, 4 months ago

    Hello,
    I believe the minimum payment amount the PayPal is one dollar. This may be the problem.

    Kim W

    Thread Starter realpower

    (@realpower)

    4 years, 3 months ago

    Thank you, I increased the subscription price to € 1.10 but I still get the same error message “Something went wrong creating plan with PayPal; missing PROFILESTATUS”.
    what could be causing the error?
    Thanks

    Thread Starter realpower

    (@realpower)

    4 years, 3 months ago

    The error persists. Can anyone help me fix it?
    Thanks

    Plugin Author Andrew Lima

    (@andrewza)

    4 years, 3 months ago

    Thanks for the feedback, could you please reach out to PayPal support to see if anything needs to be tweaked on your PayPal merchant account – I’ve seen in the past that some user’s had limitations on their PayPal account for checkouts.

    I haven’t been able to replicate this issue on my sandbox environment.

    Thread Starter realpower

    (@realpower)

    4 years, 3 months ago

    Thanks, I reached out PayPal and it turned out there was an account limitation.
    Now it’s all fixed!
    Thanks again

Viewing 7 replies - 1 through 7 (of 7 total)

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