Cannot connect

Resolved hiep95
(@hiep95)

5 years, 10 months ago

Serveral days ago it was OK. But I’ve checked and Jetpack says “There seems to be a problem with your connection to WordPress.com. If the problem persists, try reconnecting.”.
Can you please check. My website is https://eggie.house
I already delete and reinstall plugin, but no help.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Fotis Stathopoulos
(@fstat)

5 years, 10 months ago

Hi there,

I don’t see any connection errors when I check your site on the Jetpack debugger. You can see that for yourself:

https://tools.jetpack.com/debug/?url=https://eggie.house/

Are you still encountering this issue?

Thread Starter hiep95
(@hiep95)

5 years, 10 months ago

I’m still facing it.
Here is the screenshot from my side
https://prnt.sc/tzfc0j

And my Woocommerce app cannot connect. It was connected successfully several days ago.

Plugin Contributor James Huff
(@macmanx)

5 years, 10 months ago

Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

This will clear out Jetpack’s settings, and it should work properly after a reinstall.

Thread Starter hiep95
(@hiep95)

5 years, 10 months ago

Hi,
I already tried that thing at the first place.
Is it because of wordpress 5.5?

Plugin Contributor James Huff
(@macmanx)

5 years, 10 months ago

Would you please contact us via support (at) jetpack (dot) com about this so we can take a closer look?

Thread Starter hiep95
(@hiep95)

5 years, 10 months ago

Thanks. I contacted them via email.

Thread Starter hiep95
(@hiep95)

5 years, 10 months ago

Over 2 days but I only received a confirm email, not any response from that email.

Plugin Contributor James Huff
(@macmanx)

5 years, 9 months ago

They’ll reply to your email as soon as they can. They handle all requests in the order received.

Viewing 8 replies - 1 through 8 (of 8 total)

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