to an existing Mailchimp account
This site is not for support subscriptions or account from the developer.
For pro or customer support, please contact the developer on their site. This includes pre-sales information and subscriptions even free subscriptions.
As the developer is aware, customers may not be supported on this site.
https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products
Plugin Support
KJ
(@kjvextras)
Hi @_iain
Sorry that you are experiencing this – Please provide your URL and turn on remote diagnostics so that we can pinpoint your issue.
Here are some initial troubleshooting steps: Have you cleared your cache? Browser and Object Cache? Are you on the latest version? Are you within the Integration or Mailchimp application, if the Mailchimp application, you may be experiencing an issue with your account and should contact Mailchimp support. You could possibly be experiencing a plugin issue, have you disconnected all plugins besides ours to try and connect? (if you have a staging site, we strongly suggest you use that for troubleshooting.
Once you provide those details we are happy to assist! Talk soon!
Plugin Support
KJ
(@kjvextras)
Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further.
Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version v6.0, and track existing support tickets.
Thanks again!
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