Cannot connect anymore

  • Resolved Matthias Kittsteiner

    (@kittmedia)


    2 years ago

    Hi there,

    since a recent change that uses an iframe to https://app.richplugins.com/gpidc to search for a location and connect to it, it doesn’t work anymore for me.

    Instead of having a list of applicable places in the drop-down, this list is empty. And it doesn’t care what I enter, even though I’m using data of a place where I know 100 % that it exists. Also inserting the place ID directly doesn’t work whatsoever.

    https://imgur.com/a/AZN4yNG

    Also using the iframe manually in a separate tab makes no difference.

    So it’s currently impossible to create connect new places.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Daniel K.

    (@richplugins)

    2 years ago

    Hi @kittmedia,

    For me it works perfectly:

    View post on imgur.com

    Please open a browser console and check errors. Also, please check that you’re not blocking Google recaptcha.

    Thanks!

    Thread Starter Matthias Kittsteiner

    (@kittmedia)

    2 years ago

    It works now again. There were no errors in the console, but it was definitely broken. 🤷🏻‍♂️

    Plugin Author Daniel K.

    (@richplugins)

    2 years ago

    Hi @kittmedia,

    We didn’t find errors in the log, but sometimes Google may not respond, perhaps this was the problem.

    Thanks!

    Arunprasanth M

    (@arunm9600)

    2 years ago

    Hi there!!!

    I tried to create a new widget. Getting the below error in console.

    gpidc:116 Uncaught 
TypeError: Cannot read properties of undefined (reading 'business_photo')
    Plugin Author Daniel K.

    (@richplugins)

    2 years ago

    Hi @arunm9600,

    Please update the plugin to the latest version 3.8, it should be fixed there.

    Thanks!

    Arunprasanth M

    (@arunm9600)

    2 years ago

    It’s working now. Thanks for the Quick fix.!!!!

    dimitribasseguy

    (@dimitribasseguy)

    2 years ago

    Hi, I have the same issue here: infinite loading when clicking on the selected business…
    Version 3.8

    Plugin Author Daniel K.

    (@richplugins)

    2 years ago

    Hi @dimitribasseguy,

    To investigate this question, please send:

    1. Direct link to your website page where we can see and reproduce the issue;

    2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

    Thanks!

    dimitribasseguy

    (@dimitribasseguy)

    2 years ago

    I send email to the support 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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