Cannot connect scan or get location

  • Resolved kathyslide

    (@kathyslide)


    5 years, 2 months ago

    My wordfence was working and then it stopped getting scans or showing location. I have tried everything I know to fix this to no avail, can you please tell me how. I have email logs. thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WFAdam

    (@wfadam)

    5 years, 2 months ago

    Hello @kathyslide and thanks for reaching out to us!

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks again!

    tpaul25

    (@tpaul25)

    5 years, 2 months ago

    I’m having the same issue. It worked this morning at 7am PST. Now I can’t scan. I’ve tried many of the fixes as recommended, including contacting my host but everything seems to be as it should be. I can send email logs too.

    tpaul25

    (@tpaul25)

    5 years, 2 months ago

    I’ve just sent mine. It didn’t give me an option to include my forum name.

    Plugin Support WFAdam

    (@wfadam)

    5 years, 2 months ago

    Hello @tpaul25 !

    As per forum guidelines below, could you please open your own topic and we would be glad to assist you:
    “Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

Viewing 4 replies - 1 through 4 (of 4 total)

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