Cannot connect using Gmail, followed all steps

Resolved christiangonzales
(@christiangonzales)

3 months ago

Hello,

I am not able to receive emails from WooCommerce such as when orders are placed, and I am using your plugin to fix this issue. I have gone through all of the steps to set this up with Gmail, except for the last step to sign in to authorize the connection. When I attempt to sign using my Gmail account, I get the error message that access is blocked. I have double checked everything to make sure everything is set correctly and it is. Can you please assist? I can provide you access to my website if needed.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Jaime Segura
(@jaimeimagely)

3 months ago

Hey @christiangonzales

I am glad to help,

Please share a screenshot of the error you are getting.

Also try using a private/incognito browser window when performing the setup.

I will be waiting for your reply.

Thread Starter christiangonzales
(@christiangonzales)

3 months ago

Hello Jaime,

This is the error I am getting here:

Plugin Support Jaime Segura
(@jaimeimagely)

3 months ago

Hi @christiangonzales

That error seems to be related to the Authorized Redirect URI not being set properly, it should be https://connect.wpmailsmtp.com/google/

Check under this section of the documentation here under the section here.

I hope this helps. Please let me know.

Plugin Support Jaime Segura
(@jaimeimagely)

3 months ago

Hi @christiangonzales

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!
Thread Starter christiangonzales
(@christiangonzales)

2 months, 2 weeks ago
Hello Jaime,

Apologies for the long wait, as I was away from this project for the past few weeks and am returning. I have double-checked your reply and the Authorized Redirect URI is set properly. I am not sure why I am still getting this error, but my website has not been able to send out any emails.

Additionally, this error is showing up on the WP SMTP section of the dashboard:
```
Email Source: WooCommerce
Mailer: Google / Gmail
{
  "error": {
    "code": 401,
    "message": "Request is missing required authentication credential. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project.",
    "errors": [
      {
        "message": "Login Required.",
        "domain": "global",
        "reason": "required",
        "location": "Authorization",
        "locationType": "header"
      }
    ],
    "status": "UNAUTHENTICATED",
    "details": [
      {
        "@type": "type.googleapis.com/google.rpc.ErrorInfo",
        "reason": "CREDENTIALS_MISSING",
        "domain": "googleapis.com",
        "metadata": {
          "service": "gmail.googleapis.com",
          "method": "caribou.api.proto.MailboxService.SendMessage"
        }
      }
    ]
  }
}
```
Being that the Authorized Redirect URl is set properly, I am not sure what is going on. Please assist me with fixing the issue as I have now returned and am ready to try this.

Viewing 5 replies - 1 through 5 (of 5 total)

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