Hi @justjj92, thank you for reaching out regarding the connection issue between your WordPress site and Mailchimp. Here are some steps you can take to troubleshoot the problem:
- Check Plugin Version: Ensure that you are using the latest version of the Mailchimp for WooCommerce plugin (5.3 current). Updates often include bug fixes and compatibility improvements.
- Theme and Plugin Conflicts:
- Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.
- Deactivate all other plugins except for WooCommerce and Mailchimp for WooCommerce. This will help identify if there is a conflict with another plugin.
- Caching Issues: If you are using a caching service (like Cloudflare), consider adding an exclusion path for the Mailchimp for WooCommerce plugin to prevent caching conflicts.
- Error Logs: Check the plugin’s logs for any error messages that could provide insight into the issue. You can also enable Remote Diagnostics in the plugin settings for further investigation.
If you follow these steps and still encounter issues, please provide any error messages you find in the (fatal) logs, and we can assist you further.
Hi @justjj92, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
