Cannot convert undefined or null to object

  • Resolved Rich Holmes

    (@reholmes27)


    1 year, 3 months ago

    I am seeing the following error in developer console:

    Uncaught TypeError: Cannot convert undefined or null to object at Object.keys (<anonymous>) at n.a (googlesitekit-api-27…9ab9216ca1.js:1:907) at Object.<anonymous> (googlesitekit-api-27…9ab9216ca1.js:1:665) at 272 (googlesitekit-api-27…9ab9216ca1.js:1:814) at __webpack_require__ (runtime-89f6776….js:1:615) at Object.<anonymous> (googlesitekit-api-27…ab9216ca1.js:12:508) at 826 (googlesitekit-api-27…b9216ca1.js:12:3983) at __webpack_require__ (runtime-89f6776….js:1:615) at Module.<anonymous> (googlesitekit-api-27…9ab9216ca1.js:1:149) at 1213 (googlesitekit-api-27…9ab9216ca1.js:1:274)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 3 months ago

    Hi @reholmes27, thanks for getting in touch and sharing the error you are seeing in the dev console. Could I first check with you if this is having any impact on the functionality of Site Kit for you or is it preventing setup for example? To help look into this further for you, please can you share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. When checking from a Chrome browser incognito window does the same occur?
    3. Do you see any warnings or errors when checking your Site Health status  (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Please also feel free to share any screenshots or recordings of this which may help. If you have any questions on the above information then let me know. Once you share the information requested, I can help suggest some next steps to take should you need to.

    Thread Starter Rich Holmes

    (@reholmes27)

    1 year, 3 months ago

    I’ve had a look and have noticed I’m only seeing it when I’m logged in as administrator so I’ve experimented with the exclude from logged in users but it still shows even when loading analytics for administrators.

    It doesn’t show when either logged out or incognito but it does show in incognito if I’m logged in.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 3 months ago

    @reholmes27 Thanks for sharing the information. This sounds like it is being caused by a plugin conflict if you can see it while in an Incognito window. Please try following our troubleshooting steps here which will allow you to find the conflicting plugin causing the issue. Let me know how your testing goes.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 2 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)

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