Cannot Create a New Funnel

  • Resolved underbaked

    (@underbaked)


    4 months, 3 weeks ago

    Dear FunnelKit Team,

    I’m facing an issue with creating a new funnel – when pressing the “Create New Funnel” button, I’m getting an empty screen, as if the templates are not fetched (it used to work just fine):

    Your advise on how to resolve this issue is highly appreciated.

    Thank you and kind regards,

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  • Thread Starter underbaked

    (@underbaked)

    4 months, 3 weeks ago

    Just a quick update – it appears I’m also unable to edit existing funnels.

    When trying to click into an existing page (checkout or landing page), the screen is empty and I cannot edit anything.

    Not sure if other users have the same issue.

    Plugin Support Funnelkit Support

    (@supportfunnelkit)

    4 months, 3 weeks ago

    Hi @underbaked,

    Thanks for reaching out to us.

    The issue with loading the templates has now been resolved, and everything is loading as expected.

    Please take a moment to watch this short video and try the same steps on your setup 

    https://www.loom.com/share/9b73cabc79614cc0b5f4dd34c7ee43c4

    It should work correctly now, but if you notice anything else or need further help, feel free to reach out. We’re happy to assist.

    Thanks again for your cooperation.

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