Cannot create campaign using contacts from “my store”

I have installed WooSMS, purchased credits from BulkGate, and created an ID sender profile, but I am not able to create a bulk campaign with contacts from my store.

When I select contact from “my store” and and every filter that I select results in zero contacts. For example if I select a filter of “Order status = Pending payment”, total recipients shows as zero even though there are several orders with status of “Pending payment”. The same happens regardless of which filter or filter condition – e.g. “Order amount > 0”, “The value of all orders > 1”, “Produkt Contains Rudo” – all of these filter conditions have several customer orders but all return zero recipients.

How do I get around this? I would like to create a campaign targeting customers whose order status is “Pending payments” and another for customers whose order status is “On Hold”. I would also like to send a discount coupon to customers with orders greater than 2,000 (none of these filter conditions work right now).