Hi there,
Can you use “Debug Info” plugin and give us the list of plugins, theme on your site?
We will help check the issue.
Kelly
Hello,
Below the Debug info result:
WordPress Version: 5.3
Current WordPress Theme: Sotto La Polvere version 3Divi
Theme Author: Sotto la Polvere Urbex Team – https://www.sottolapolvere.it
Theme URI: https://www.sottolapolvere.it
PHP Version: 7.2.22
MySQL Version: 5.7.26-29-log
Apache Version: This information is not available.
Active Plugins:
AddToAny Share Buttons (1.7.39)
Admin CSS MU (2.5)
Adminimize (1.11.5)
Better Search Replace (1.3.3)
Debug Info (1.3.8)
Divi Children (3.0.9) DISABLED
Download Media File (1.0.0)
Duplicate Page (4.0)
Expand Divi (1.6.0)
FancyBox for WordPress (3.2.5)
FileBird Lite (2.5.1)
GDPR Comments (1.0.2)
Google Analytics Dashboard for WP (GADWP) (5.3.9)
Google XML Sitemaps (4.1.0)
Instagram Feed Pro Personal (5.2.2)
Loco Translate (2.3.1)
MailPoet 3 (New) (3.40.1)
Open Graph (1.9.0)
Phoenix Media Rename (1.3.4)
Post SMTP (2.0.6)
Say What? (1.9.1)
Simple Local Avatars (2.1.1)
Slider Revolution (6.1.5)
Slider Revolution 404 Page Add-On (2.0.0)
Slider Revolution Coming Soon & Maintenance Add-on (2.1.0)
Slider Revolution Distortion Effect AddOn (2.0.0) DISABLED
Slider Revolution Duotone-Filters Add-On (2.0.0) DISABLED
Slider Revolution FilmStrip Add-On (2.0.2) DISABLED
Slider Revolution Login Page Add-on (2.0.0)
Slider Revolution Panorama AddOn (2.1.0) DISABLED
Slider Revolution Particles Effect (2.1.0)
Slider Revolution Previous and Next Posts Add-On (2.0.1) DISABLED
Slider Revolution Related Posts Add-On (2.0.0) DISABLED
Slider Revolution Reveal Preloaders (2.0.0) DISABLED
Slider Revolution Typewriter Effect (2.0.0)
Slider Revolution WP Gallery Add-On (2.0.0) DISABLED
Temporary Login Without Password (1.5.21)
The SEO Framework (4.0.4)
Username Changer (3.1.3)
User Switching (1.5.3) DISABLED
WP Content Copy Protection with Color Design (2.2.3)
wpDiscuz (5.3.5) DISABLED
Hi there,
That’s supposed to be a JS conflict. In our past experience, we found this plugin “Temporary Login Without Password” caused the conflict. Can you try to deactivate this plugin? or you can deactivate other plugins to test which one causes the conflict?
Let us know what you find.
Best regards,
Kelly
You’re right!
I deactivated the plugin “Temporary Login Without Password” and everything works correctly! Thanks for your help!
Hi @simobenedettidesign ,
It’s great to hear that. Would you consider posting a nice review? This enables us to continue providing the best experience possible for you, and helps others understand how FileBird can make their life easier.
We will be forever grateful. Thank you in advance 😉
Kelly
