Cannot create orders on the backend
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Good Morning,
Our site was experiencing card velocity attacks through PayPal, apparently this is a known issue with the PayPal plugin on Woocommerce. We were getting hundreds of orders a day, yesterday I deleted all of the orders which had the origin as “Unknown” and updated the Anti Fraud plugin which I recently purchased to enable a fix. This has sorted out the velocity attacks.
The issue I have now, is not being able to create a new order in the backend. Every time I go to Woocommerce > Orders > Add New Order a new order number is generated but then I am given the following error; https://ibb.co/q1xpFBj (image)
Order #13181 details
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Learn more about troubleshooting WordPress.Every time I click Add New Order the order number is going up sequentially. I have checked the fatal error logs and can see this;
2025-01-07T00:01:56+00:00 Critical Allowed memory size of 6442450944 bytes exhausted (tried to allocate 20480 bytes)
Additional context
{
"error": {
"type": 1,
"file": "/home/u224185842/domains/xxxx.co.uk/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php",
"line": 831
},
"remote-logging": true,
"backtrace": [
{
"file": "/home/u224185842/domains/xxxx.co.uk/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php",
"line": 411,
"function": "critical",
"class": "WC_Logger",
"type": "->"
},
{
"function": "log_errors",
"class": "WooCommerce",
"type": "->"
}
]
}Any help would be appreciated. Thank you!
Viewing 5 replies - 1 through 5 (of 5 total)
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I understand the card velocity attacks were a headache, but it’s good to hear you’ve managed to get a handle on them. About your issue with creating new orders, from your screenshot and the logs you shared, it looks like you’re hitting a memory limit which is causing the critical error. This can sometimes happen with complex plugins or lots of data.
I’d suggest the following:
- Increase your PHP memory limit. You can do this through your hosting control panel or by contacting your host for assistance. They’ll know best how to safely adjust it for your specific setup.
- Deactivate any non-essential plugins to free up resources, particularly if you’ve added new ones recently, and try adding an order again.
- If you’re comfortable with it, check your wp-config.php file for the ‘WP_MEMORY_LIMIT’ line and increase the value there.
Let us know how it turns out. If you’re still having trouble after adjusting the memory limit, please send us a system status report so we can take a closer look at your site. You can find it by going to WooCommerce → Status, selecting Get system report, and then Copy for Support. 🙂
Thank you for your reply! I increased the php mem limit to 2gb but I still get an error.
2025-01-07T00:01:56+00:00 Critical Allowed memory size of 6442450944 bytes exhausted (tried to allocate 20480 bytes)
Additional context
{
"error": {
"type": 1,
"file": "/home/u224185842/domains/xxxx.co.uk/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php",
"line": 831
},
"remote-logging": true,
"backtrace": [
{
"file": "/home/u224185842/domains/xxxx.co.uk/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php",
"line": 411,
"function": "critical",
"class": "WC_Logger",
"type": "->"
},
{
"function": "log_errors",
"class": "WooCommerce",
"type": "->"
}
]
}Here is the system report. I have narrowed the issue down to the Antifraud plugin, when it’s active the velocity attacks are fixed but then I get these errors but deactivating the plugin stops the errors but allows the velocity attacks.
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.gloveclub.co.uk<br>Site address (URL): https://www.gloveclub.co.uk<br>WC Version: 9.5.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.2<br>Log Directory Writable: ✔<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_GB<br>External object cache: ✔<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.15<br>PHP Post Max Size: 6 GB<br>PHP Time Limit: 480<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.10-MariaDB<br>Max Upload Size: 6 GB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.5.1<br>WC Database 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572<br>product-feed: 1<br>revision: 356<br>shop_coupon: 1<br>shop_order: 726<br>shop_order_refund: 5<br>staticblocks: 5<br>testimonials: 2<br>vc_grid_item: 2<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_global_styles: 1<br>wpcf7_contact_form: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (32) ###<br><br>Product Feed Manager for WooCommerce: by RexTheme – 7.4.27<br>Better Search Replace: by WP Engine – 1.4.7<br>Contact Form 7: by Takayuki Miyoshi – 6.0.2<br>Elementor: by Elementor.com – 3.26.3<br>Email Verification for WooCommerce: by WPFactory – 2.9.2<br>XStore Core: by 8theme – 5.4.6<br>Filester - File Manager Pro: by Ninja Team – 1.8.7<br>WPBakery Page Builder: by Michael M - WPBakery.com – 7.4<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4<br>Mailjet for WordPress: by Mailjet SAS – 6.1.3<br>PRO Elements: by PROElements.org – 3.26.1<br>Quform: by ThemeCatcher – 2.19.0<br>Really Simple Security: by 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(exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 2 MB<br><br>### WC Pages ###<br><br>Shop base: #4407 - /shop/<br>Basket: #4408 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #4409 - /checkout-2/ - Contains the [woocommerce_checkout] shortcode<br>My account: #4410 - /my-account-2/<br>Terms and conditions: #6105 - /terms-conditions/<br><br>### Theme ###<br><br>Name: xstore Child<br>Version: 1.0<br>Author URL: http://8theme.com<br>Child Theme: ✔<br>Parent Theme Name: Xstore<br>Parent Theme Version: 9.4.6<br>Parent Theme Author URL: https://www.8theme.com<br>Theme type: Classic theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: xstore/woocommerce/archive-product.php<br>xstore/woocommerce/cart/cart-empty.php<br>xstore/woocommerce/cart/cart-shipping.php<br>xstore/woocommerce/cart/cart.php<br>xstore/woocommerce/cart/cross-sells.php<br>xstore/woocommerce/cart/mini-cart.php<br>xstore/woocommerce/cart/proceed-to-checkout-button.php<br>xstore/woocommerce/checkout/form-billing.php<br>xstore/woocommerce/checkout/form-checkout.php<br>xstore/woocommerce/checkout/form-shipping.php<br>xstore/woocommerce/checkout/review-order.php<br>xstore/woocommerce/checkout/thankyou.php<br>xstore/woocommerce/content-product-cat.php<br>xstore/woocommerce/content-product.php<br>xstore/woocommerce/content-single-product.php<br>xstore/woocommerce/content-widget-product.php<br>xstore/woocommerce/content-widget-reviews.php<br>xstore/woocommerce/global/breadcrumb.php<br>xstore/woocommerce/global/form-login.php<br>xstore/woocommerce/global/wrapper-end.php<br>xstore/woocommerce/global/wrapper-start.php<br>xstore/woocommerce/loop/header.php<br>xstore/woocommerce/loop/loop-end.php<br>xstore/woocommerce/loop/loop-start.php<br>xstore/woocommerce/loop/no-products-found.php<br>xstore/woocommerce/loop/result-count.php<br>xstore/woocommerce/myaccount/dashboard.php<br>xstore/woocommerce/myaccount/form-login.php<br>xstore/woocommerce/myaccount/navigation.php<br>xstore/woocommerce/product-searchform.php<br>xstore/woocommerce/single-product/add-to-cart/simple.php<br>xstore/woocommerce/single-product/meta.php<br>xstore/woocommerce/single-product/product-image.php<br>xstore/woocommerce/single-product/related.php<br>xstore/woocommerce/single-product/tabs/tabs.php<br>xstore/woocommerce/single-product/title.php<br>xstore/woocommerce/single-product/up-sells.php<br>xstore/woocommerce/single-product-reviews.php<br>xstore/woocommerce/single-product.php<br><br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ✔<br>Shop country code: GB<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: ✔<br>Google Pay: ✔<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ✔ Next scheduled: 2025-01-08 11:26:55 +00:00<br>Options: ✔<br>Notes: 175<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 6,524<br>Oldest: 2024-12-07 14:54:40 +0000<br>Newest: 2025-01-07 14:14:11 +0000<br><br>Failed: 912<br>Oldest: 2022-06-29 14:17:50 +0100<br>Newest: 2025-01-07 08:48:25 +0000<br><br>Pending: 6<br>Oldest: 2025-01-07 14:25:12 +0000<br>Newest: 2025-02-05 12:36:39 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2025-01-07 14:14:57 +00:00<br>Hello gloveclubltd,
Thank you for your reply.
I understand that you found that the Antifraud plugin is causing the issue by exhausting the memory resources.
To troubleshoot this issue, it would be best to contact Antifraud plugin support and ask if this is a known issue. They should be better equipped to help you resolve the error.
Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help 🙂Best regards.
Thank you for your reply, I will reach out directly to the Antifraud plugin team
Sounds good! The Antifraud plugin team should be able to help look into this further. We recommend sharing details on how you narrowed down the issue. You can also include the link to this thread for more context since it’s publicly visible.
Reviewing the system status report you provided, nothing particularly unusual stands out that would directly cause the errors you’re experiencing. Your server environment seems to meet WooCommerce’s requirements, and your WP and WC versions are up to date.
However, it’s worth mentioning that you have a large number of plugins active (32 active and 3 inactive), which could contribute to a high memory usage and potential conflicts, especially when complex plugins are involved.
Given that the problem occurs when the Antifraud plugin is active, it seems that plugin may be contributing to the resource exhaustion. It’s good that you’re reaching out to their support, as they might have insights or updates on this matter.
Viewing 5 replies - 1 through 5 (of 5 total)
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