Hey @petezhang! 👋
You can check under your /upload folder to see if there is a “trash” folder containing the media. If not, this could be because the files in the trash have already been removed manually or by another process. In this case, it means that the amount of data you see taken up by the trash is actually 0. This is just here because your database isn’t up to date with the current state of the trash folder.
You can run this SQL query inside your database. If you need any assistance with this, let me know! Before doing so, always make sure to have a reliable backup of your website.
DELETE FROM wp_mclean_scan WHERE deleted = 1
Most database admin panels have a section where you can manually enter SQL requests, and simply copy the code inside and it should work. If you can’t figure out where this field is, you can contact the helpful folks at your hosting service and they will assist you with this.
If the “trash” folder isn’t empty, you can manually delete it and refer to the previous SQL query to update your database subsequently.
Hope this helps!
Hi Val Meow,
Amazing support! Much appreicated. Your instructions are very straightforward.
I found the trash folder. It is named “wpmc-trash” on my server. As you pointed it out, no images are contained in the trash folder except for some empty subfolders. I will run the SQL query in the database at a later time. (I actually don’t know how to play around the database. But no worries. I am confident I will figure it out or find someone to help.)
