cannot delete plugin to reinstall

  • jcaisse

    (@jcaisse)


    9 years, 3 months ago

    Somehow after two failed installs of jetpack I have two entries in the plugins and I can’t delete either. I get the following:

    Deletion failed: Internal Server Error
    Dismiss this notice.
    The plugin jetpack/jetpack.php has been deactivated due to an error: Plugin file does not exist.

    1) How do I remove these entries?
    2) How do I reinstall … seems to continue to fail when I try to install.

    • This topic was modified 9 years, 3 months ago by jcaisse.
    • This topic was modified 9 years, 3 months ago by jcaisse.
Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 3 months ago

    Could you try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    http://codex.ww.wp.xz.cn/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    
wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    Let me know how it goes.

Viewing 1 replies (of 1 total)

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