Cannot download export file

  • Resolved realdan

    (@realdan)


    8 years, 4 months ago

    Hello,

    I am using byethost freehosting as I am running a not-for-profit website, and I am not able to download the export file after it’s finished creating.

    When I try to click the bouncing download button, the save file window pops up however about 2 seconds after I get a message saying:

    /Ozvr3XID.exe.part could not be saved, because the source file could not be read.
    Try again later, or contact the server administrator.

    I’ve tried adding

    AddType application/octet-stream .wpress

    to my .htaccess file as recommended in your knowledge base but this does not fix the issue.

    Does this plugin not work with freehosting? I would like to create backups in case I ever want to reinstall the site or move to paid hosting in the future.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter realdan

    (@realdan)

    8 years, 4 months ago

    I’ve actually logged into my hosting via FTP and managed to find the .wpress file in a folder called ai1wm-backups and download it that way, could someone please confirm that this file is safe to use?

    It has exactly the same file-name and file-size as the backup that previously failed to download via the plugin export screen I mentioned previously, which leads me to believe it is the same, but if someone from the plugin dev team can confirm that this ai1wm-backups folder is where valid backups are stored after running an export it would put my mind at ease.

    Plugin Author Yani

    (@yaniiliev)

    8 years, 4 months ago

    @realdan

    Yes, the file from wp-content/ai1wm-backups is the backup that you need.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot download export file’ is closed to new replies.