Please install the health check plugin and report back its findings: https://ww.wp.xz.cn/plugins/health-check/
The plugin also helps diagnose the cause of the error you saw.
Thanks for the reply.
Here is the info.
### WordPress ###
Version: 4.9.2
Language: en_GB
Permalink structure: /%postname%/
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: open
Is this a multisite?: No
User Count: 13
Communication with ww.wp.xz.cn: ww.wp.xz.cn is reachable
Create loopback requests: The loopback request to your site completed successfully.
### Active theme ###
Name: MG Autos
Version: 1.0.0
Author: Linden Design
Author website: http://www.lindendesign.co.uk
Parent theme: Twenty Twelve
Supported theme features: widgets, post-thumbnails, editor-style, automatic-feed-links, post-formats, menus, custom-background, customize-selective-refresh-widgets, custom-header
### Other themes (1) ###
Twenty Twelve (twentytwelve): Version 2.4 by the WordPress team
### Must Use Plugins (1) ###
Health Check Disable Plugins: Version 1.0
### Active Plugins (38) ###
Abandoned Cart Lite for WooCommerce: Version 4.5 by Tyche Softwares
ARI Adminer: Version 1.1.7 by ARI Soft
Beeketing For WooCommerce: Version 3.3.0 by Beeketing
Booster for WooCommerce: Version 3.3.0 by Algoritmika Ltd
Capability Manager Enhanced: Version 1.5.7 by Jordi Canals, Kevin Behrens
Compress JPEG & PNG images: Version 2.2.6 by TinyPNG
Contact Form 7: Version 4.9.2 by Takayuki Miyoshi
Custom Menu Shortcode: Version 1.0 by Bas van der Lans
Easy Maintenance Mode: Version 1.4.2 by Ankit Agarwal,Priyanshu Mittal
Easy Watermark: Version 0.6.0 by Wojtek Szałkiewicz
Facebook for WooCommerce: Version 1.4.1 by Facebook
Flamingo: Version 1.8 by Takayuki Miyoshi
Health Check: Version 0.9.0 by The ww.wp.xz.cn community
Include Me: Version 1.1.5 by Stefano Lissa
Regenerate Thumbnails: Version 3.0.2 by Alex Mills (Viper007Bond)
Responsive Menu: Version 3.1.13 by Peter Featherstone
SSL Insecure Content Fixer: Version 2.5.0 by WebAware
To Top: Version 1.5.5 by Catch Themes
Transient Cleaner: Version 1.5.4 by David Artiss
Widgetkit: Version 2.9.13 by YOOtheme
WooCommerce: Version 3.2.6 by Automattic
WooCommerce Categories Menu PRO: Version 1.0.0 by Alvaro Neto
Woocommerce Category Image Import: Version 1.2.0 by Adam Bowen
WooCommerce Product Carousel Slider: Version 3.0.2 by ADL Plugins
WooCommerce Product Categories Selection: Version 2.0 by PluginForage.com
WooCommerce RRP: Version 1.4 by Bradley Davis
WooCommerce UPG Payment Gateway: Version 1.2 by Darren Potter
Woocoomerce Extra MSRP Savings Fields: Version 1.0 by Peter Song
WP All Import - WooCommerce Add-On Pro: Version 2.3.8 by Soflyy
WP All Import Pro: Version 4.5.0 by Soflyy
WPB Accordion Menu or Category: Version 1.06 by wpbean
WP Cerber Security & Antispam: Version 6.1 by Gregory
WP Mail Logging: Version 1.8.3 by Christian Zöller
WP Mail SMTP: Version 1.2.4 by WPForms
WP Product Feed Manager: Version 1.7.4 by Michel Jongbloed
WP Security Audit Log: Version 3.0 by WP White Security
YITH WooCommerce Category Accordion: Version 1.0.13 by YITHEMES
Yoast SEO: Version 6.2 by Team Yoast
### Inactive Plugins (12) ###
MailChimp for WooCommerce: Version 2.1.3 by MailChimp
Really Simple CAPTCHA: Version 2.0.1 by Takayuki Miyoshi
Ultimate WooCommerce Expandable Categories: Version 1.2 by MagniumThemes
WooCommerce Categories Menu: Version 1.2.0 by Alvaro Neto
WooCommerce collapsing categories: Version 0.0.1 by subhansanjaya
WOOF - WooCommerce Products Filter: Version 1.1.8 by realmag777
WP-Lister Lite for eBay: Version 2.0.31 by Matthias Krok
WP-Lister Pro for eBay: Version 2.0.20 by Matthias Krok
WP All Import: Version 3.4.6 by Soflyy
WP All Import - WooCommerce Add-On: Version 1.3.7 by Soflyy
WP Clean Up: Version 1.2.3 by BoLiQuan
WP Editor: Version 1.2.6.3 by Benjamin Rojas
### Media handling ###
Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: Not available
### Server ###
Server architecture: Linux 3.10.0-514.10.2.el7.x86_64 x86_64
PHP Version: 7.0.10 (Supports 64bit values)
PHP SAPI: cgi-fcgi
PHP max input variables: 9000
PHP time limit: 300
PHP memory limit: 1024M
Max input time: 60
Upload max filesize: 10M
PHP post max size: 10M
cURL Version: 7.29.0 NSS/3.28.4
SUHOSIN installed: No
Is the Imagick library available: No
### Database ###
Extension: mysqli
Server version: 5.5.5-10.1.19-MariaDB
Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $
Database prefix: wp_
### WordPress constants ###
ABSPATH: /home/mgautos.uk.com/public_html/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined
### Filesystem permissions ###
The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable
All the usual suspects look OK. Are the individual files showing the same ownership and permission as the parent theme’s?
Hi Steve .
I’ve just checked on the server and the files are showing the same owner and permissions yes.
I can’t think what it is.
I would have said a plug-in but it works with the parent theme active..
It’s not a generic child-theme thing because it works on a child theme on my test site. Could it be a server security issue? Perhaps mod_secure?
Unsure. Any tips on how I can check it?
