Hi @gemmystic
I hope you are doing well today.
Change the WP-config > wp-debug to true
Did you check debug.log in /wp-content/ folder and what errors are there? Or debug.log file is not generated?
If not, can you add this code to wp-config and see if debug.log will generate:
// Enable WP_DEBUG mode
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
@ini_set( 'log_errors', 1 );
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”
This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
Kind Regards,
Kris
@wpmudevsupport13 I cannot edit the code or anything as the USNH instance of Installatron does not seem to allow for uploading new applications from the PC. If I am missing a step then please do advise
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This reply was modified 1 year, 6 months ago by
gemmystic.
Apologies @wpmudevsupport13 I added the given code to the Config file and nothing happened
Hi @gemmystic ,
I hope you’re doing well.
As you already confirmed there is no debug.log file, could you please confirm that this is not being controlled by your Hosting? Sometimes the hosting generate PHP Error logs on a special section on their dashboard, you can reach them in order to confirm that.
In case there is no section like that, could you please try the troubleshooting steps shown by Beaver Builder here – https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/debugging/plugin-conflicts/
They suggest trying to clear cache.
Best regards,
Williams Valerio
@wpmudev-support8 I cannot confirm that it is being controlled by my host, however the link for beaver builder fixed all of the beaver builder editing pages, now the regular wordpress editor (Such as seen on the home screen of a wordpress website) is the only issue.
Hi @gemmystic,
However the link for beaver builder fixed all of the beaver builder editing page
I see the link provided, only mentions about steps to clear the cache and a conflict test. I would assume the steps to clearing the cache worked.
now the regular wordpress editor (Such as seen on the home screen of a wordpress website) is the only issue.
I would suggest you set up a staging site and see if that helps in ruling out the issues noticed when compared to the live site with all the plugins disabled and with a default WP theme. The staging should help in better ruling out factors like cache, and conflicts.
If the issue is still the same even on a staging with all the plugins disabled and with a default WP theme then would also recommend checking with your hosting provider in case they are able to pinpoint anything specific within the server side.
You can refer to this for more info about setting up staging:
https://www.inmotionhosting.com/blog/wordpress-staging-plugins/
Regards,
Nithin
@wpmudevsupport11 I cloned my site and checked the check box for the “Staging Site” option. When I did that I could successfully edit, however when I cloned the site regularly, it still would not allow me to edit
Hi @gemmystic ,
Sorry to hear it’s still an issue, however, it sounds like a site-specific issue. Is the staging on the same server as the live site?
If yes, would recommend checking with your Hosting provider and see if are able to help in ruling out what might be causing such a behaviour, since it does work fine in staging on the same server.
Would also recommend ruling out external factors with your hosting provider like server cache, security settings etc which might cause a conflict.
I hope this helps in moving forward.
Kind Regards,
Nithin
