cannot email invoice

  • Resolved franki55

    (@franki55)


    1 year, 4 months ago

    When I try to email my invoices, I suddenly get this error message: see screenshot
    This affects all invoices in the list, including invoices that have already been successfully sent. Even entering a different email address in the pop-up window before sending leads to this error message.
    All contacts are assigned an email address.
    I can email quotes without any problems.
    I use my own SMTP account as the email delivery method.
    All test emails are sent without any problems, and sending emails directly from jetpack crm also works.
    I have already deactivated all other plugins, one after the other, to avoid a plugin conflict, but the problem still exists.
    What is the problem? I have no idea anymore.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Animesh Gaurav

    (@bizanimesh)

    1 year, 4 months ago

    Hey @franki55 – We can replicate the issue you reported, and it appears to be a bug. 
     
    We have escalated it to our development team with the highest priority, and we hope to have that sorted out as soon as possible. We’ll let you know when we have updates on that; let us know if there’s anything else we can do to help meanwhile. 🙂

    Thread Starter franki55

    (@franki55)

    1 year, 4 months ago

    OK and thanks for the quick reply
    Then let’s hope you find a solution soon.

    Phi

    (@philhill74)

    1 year, 4 months ago

    Hello, we have the same problem, so i’m looking forward to the solution.

    Thread Starter franki55

    (@franki55)

    1 year, 4 months ago

    Good Morning
    This morning the plugin – Jetpack CRM – was updated to version 6.5.1 and it works again.
    Thanks again

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 4 months ago

    Hi @franki55 –

    Thanks for letting us know. Jetpack CRM v6.5.1 does indeed contain the fix for the issue.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 4 months ago

    Hi @philhill74 –

    This issue is fixed in Jetpack CRM v6.5.1. Please update to resolve the issue.

    In the future, please open your new thread when asking for help. Because of the variability in each website, it is generally easier if we have a separate thread for each user we are assisting. 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

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