Here’s the system status. Many thanks for any help, my event timeline is urgent.
System StatusToolsAdvanced Tools
Copy and paste this information into your ticket when contacting support:
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Environment
Home URL: http://passionateawakenings.com
Site URL: http://passionateawakenings.com
WC Version: 2.5.2
WP Version: 4.4.2
WP Multisite Enabled: No
Wev Server Info: Apache ++ HTTP/1.1
PHP Version: 5.4.45
MySQL Version: 5.5.42
WP Acitve Plugins: 12
WP Memory Limit: You have more than the required minimum memory of 64MB. Your current total is 256M.
WP Debug Mode: No
WP Language: en_US
WP Max Upload Size: No
WP Max Post Size: 64M
PHP Max Execution Time: 30
PHP Max Input Vars: 1000
WP Uploads Writable: Uploads directory IS writable (/home2/freedom/public_html/passionateawakenings.com/wp-content/uploads)
Default Timezone: UTC
Software
Active Plugins: Akismet by Automattic,
[ON]: Coming Soon Page & Maintenance Mode by SeedProd by SeedProd,
[ON]: Contact Form Builder by WebDorado,
[ON]: Duplicate / Clone Pages and Posts by It Spiders,
Event Registration by David Fleming – Edge Technology Consulting,
[ON]: Hostgator WalkMe Plugin by Snappy,
[ON]: Jetpack by WordPress.com by Automattic,
Jetpack by WordPress.com by Mike Hansen,
[ON]: OpenTickets Community Edition by Quadshot Software LLC,
[ON]: Recurring Donations by wpecommerce,
[ON]: Seamless Donations by David Gewirtz,
[ON]: Ticket Tailor – Sell Tickets Online by Zimma Ltd.,
[ON]: WooCommerce by WooThemes,
[ON]: WordPress Event Ticketing by Tickera.com,
[ON]: WP Super Cache by Automattic
Acitve Theme: Divi by Elegant Themes
Data
Event Areas:
Ticket Products: #300 “Erotic Devotion & Heart Connections (couple)” (200) [0 EA], #299 “Erotic Devotion & Heart Connections (single)” (105) [0 EA], #298 “Heart Connections (couple)” (50) [0 EA], #297 “Heart Connections (single)” (30) [0 EA], #296 “Erotic Devotion (couple)” (150) [0 EA], #294 “Erotic Devotion (single)” (85) [0 EA]
If you like OpenTickets Community Edition please leave us a ★★★★★ rating. A huge thank you from Quadshot in advance! Version 4.4.2
Hey @david4321,
Sorry to hear that you are having some problems getting the ticket selection interface to show up on the frontend of the site. This interface is designed to show up automatically, once the event is completely configured. After browsing the site, and visiting your event page, it seems like something in the event configuration could be off.
In the past, similar issues have manifested because a step in our instructions was not as clear as it could have been. What I would like to do, if you are ok with it, is take a closer firsthand look at the configuration of the event. Typically, if anything i awry, I can spot it almost immediately. This will require temporary access to your admin though. Historically, with this type of temporary access, the problem has been resolved in a very short time. If this is something you are open to, please create a temporary admin account, and forward the credentials to [email protected]. I will pick them up from there, and do a quick check into the event settings.
If this is not something that you are ok with, I completely understand. We will simply need to do this by feel, essentially me asking you questions, you providing me with detailed response, and me providing you with detailed steps to follow after that. Which every method is ok with you, is ok with me.
Loushou
Thank you Loushou! I created the temp admin account and emailed you. I’m very grateful for your help with this as soon as possible!
Hey @david4321,
I believe you corresponded with Mike about this topic, and he got you squared away. Seems that the event-area had some configuration that needed to be completed. If this is still giving you trouble, please reach back out for more help.
Loushou
