• Resolved Sean Lee

    (@slm2011)


    I just spent the last 2 hours tying to fix this, so I thought I would ask here.

    I am running a cPanel server on Cloudlinux, using php 5.6.31. When I tried to create a “Duplicator Package,” the PHP section showed “fail” due to Archive_Zip not being installed.

    In cPanel, I navigated to Software > PHP Extensions and Applications Package > Module Installers > Manage, which is where you can install Archive_Zip. After searching for it and choosing the install button, I received a failure message due to the fact that Archive_Zip is not a “stable” package, but a beta one. There was no option to ignore and install anyways.

    However, you can install the beta package manually by navigating to the same location. Then, in the area that says “Install a PHP Extensions and Applications Package,” type in “Archive_Zip-beta” (minus the quotes), and hit Install Now. After doing this, phpinfo shows it as being enabled, and the perl modules section shows it as being installed. However, the Duplicator still shows a “failed” message. I’m not sure where to go from here. Thanks.

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  • Thread Starter Sean Lee

    (@slm2011)

    For some reason, installing all the “zip” related php modules (using EasyApache4), as well as setting the default PHP version to 7.0, seemed to “eliminate” this problem.

    I won’t say it’s “fixed,” because I have no idea what the root problem was. But at least I have a functional plugin now.

    Hey @slm2011,

    Thanks for the feedback! I don’t think the Archive_Zip is the same as PHPs ZipArchive. There are a few items on the FAQ that may provide a solution with this issue, this one may get you going.

        – Working with PHP ZipArchive
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-060-q

    Hope that help~

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