Cannot log into Admin

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  • Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    11 months, 3 weeks ago

    Hi @paule422

    I hope you are doing well.

    That could also be caused by a plugin or theme, could you try the following?

    Make sure you have a full backup in your cPanel
    Using cPanel > File manager > public_html ( or any location you have your site ), navigate to wp-content folder, rename the plugins folder to _plugins, try the wp-admin again.

    If it works means a plugin is the fault, then you can create a fresh “plugins” folder and move one plugin each time from _plugins to plugins new folder, each time log out and in back until the problem returns.

    Note, while running this test do not access wp-admin > plugins so your plugins will remain enabled when you move them back.

    A safer way to do the test is using the Staging in case you have the WP Tool in your cPanel.

    I also recommend checking the htaccess file and trying to rename it and create a fresh one with WordPress rules https://developer.ww.wp.xz.cn/advanced-administration/server/web-server/httpd/

    Let us know the result you get
    Best Regards
    Patrick Freitas

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