Cannot Login

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    And now I am getting an access denied because I likely tried too many times to get in.

    luigeovane

    (@luigeovane)

    7 years, 9 months ago

    I am trying to customize my website But I cannot login! WordPress apparently doesn’t have my email.

    I can login through Bluehost

    Luiz

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    I can’t login anywhere at this point. Not even from bluehost. I think my security application is now blocking me, because I am getting an HHTP error code of 403.

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    luigeovane, it would be best if you started your own thread. You will receive the best support by doing this! Thank you.

    thepanickedfoodie, to get back into your bluehost account and server you need to call them. As for wordpress, I have two questions:

    1) did you already move the database and files over to cloudways?
    2) did you already change your DNS servers with your domain DNS provider?

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    Hi,

    I am able to get into my bluehost account just fine. The problem occurs when I click on the blue button from within Bluehost to log into my wordpress site. They mustve been linked somehow, because I never had to login my WordPress credentials. Now that my site has migrated, I have to log in to WordPress directly, and that is not working.

    Answers to your questions:
    1) Yes
    2) Yes. Although, upon checking the status of my DNS today, there are red xs on all the servers so something is going on there, but unrelated to being locked out of wordpress.

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    Update:

    So I am not longer blocked from accessing the WordPress login. I think the credentials I typed in were correct, and now I get a strange error message: “ERROR: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress.” I checked my cookies, and they are enabled. I tried it in two different browsers, and got the same error message.

    Also, my DNS stuff is configured properly, and everything is pointing to where it should.

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    And I just tried logging in again, with the same credentials that triggered the cookie error, and I get the error message that the credentials aren’t correct. I put in the email address that corresponds to the wordpress account (which I found in my bluehost account under managing my wordpress sites) and clicked lost password to have a link sent to my email address and that flat out doesn’t work. I’ve probably clicked on it 3 or 4 times, and no email has ever been sent.

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Hello, sorry for the delay in responding back to you. I have been in meetings the last few hours.

    Please follow these steps:

    1) Open wp-config.php using your favorite text editor.
    2) Add the following code on a new line after the open php tag
    define('COOKIE_DOMAIN', $_SERVER['HTTP_HOST'] );
    note: open php tag looks like <? or <?php
    3) save the file and upload it back to your server
    4) try to login.

    Please let me know if this fixes the problem. If not I have some other ideas how you can fix it.

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    Hi,

    I was able to get this sorted out with my server host. No idea how they did it, but I am now able to login!

    Davood Denavi

    (@binarywc)

    7 years, 9 months ago

    Great. Thank you for letting us know you figured it out.
    Feel free to come back any time and ask for help thats what we are here for!

    Hope you have a blessed and productive week!

    Thread Starter thepanickedfoodie

    (@thepanickedfoodie)

    7 years, 9 months ago

    Ok! Thank you! I hope you do as well!

Viewing 11 replies - 1 through 11 (of 11 total)

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