Cannot login to admin

  • joebrewer

    (@joebrewer)


    6 years, 7 months ago

    Hi

    My admin page is showing the WSOD. I have disabled all plugins from phpmyadmin, but that hasn’t made any difference and I am not getting an email to the admin email account.

    I am using PHP 7.1

    Can someone advise what I can try next please?

    Thanks,
    Joe

    • This topic was modified 6 years, 7 months ago by joebrewer.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    6 years, 7 months ago

    try changing to one of the default themes via FTP.
    temporarily rename active theme’s folder
    be sure you have a backup of database and files.

    Thread Starter joebrewer

    (@joebrewer)

    6 years, 7 months ago

    Hi lisa

    I tried renaming the theme, but I still get the same error for the admin folder

    Joe

    lisa

    (@contentiskey)

    6 years, 7 months ago

    which themes are available in your themes directory?
    can you rename your plugins directory to plugins-old?

    Thread Starter joebrewer

    (@joebrewer)

    6 years, 7 months ago

    Hi Lisa

    The themes in my themes folder are:

    classic
    default
    flow
    businesso
    lyndi1
    gluedideas_subtle
    twnetyeleven
    thesis_16
    twentyten
    twentytwelve

    When I rename my plugins folder to plugins-old I get this error when trying to log into admin:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /public_html/wp-content/advanced-cache.php.

    Thanks,
    Joe

    Thread Starter joebrewer

    (@joebrewer)

    6 years, 7 months ago

    This is all sorted now 🙂 I had to remove the W3 total cache plugin

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot login to admin’ is closed to new replies.