cannot login to my website hosted by ww.wp.xz.cn

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    2 years, 11 months ago

    ww.wp.xz.cn is not hosting your website. You seem to be hosted on a server at Digital Ocean. Usually, these are self-managed VPS.

    This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://ww.wp.xz.cn/support/article/resetting-your-password/

    My recommendation is to use the PHPMYADMIN method to change the password and reset the email address for the admin account.

    Thread Starter earthandbeyond

    (@earthandbeyond)

    2 years, 11 months ago

    Thank you very much for the helpful response, Steven. We are working now to reset our Digital Ocean credentials.

Viewing 2 replies - 1 through 2 (of 2 total)

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