Cannot manual refund via woopayments

  • Resolved jumantj

    (@jumantj)


    3 months ago

    Hi, I can’t seem to manually refund an order that has been placed via Woopayments is there a reason for this? I want to mark the order as refunded and issue store credit to my customer the system does not allow me to do this, it only allows me to issue a refund to the customers original payment method. Can this be added as a future features request? Paypal, Klarna & Clearpay all allow manual refunds. or am i missing the correct method to achieve a manual refund?

    Links below

    https://ibb.co/Dgvt93hq
    https://ibb.co/nMX5n6P4

    Thanks,

    • This topic was modified 3 months ago by jumantj.
    • This topic was modified 3 months ago by jumantj.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    3 months ago

    Hi there,

    Thank you for your question and for sharing your use case.

    Currently, WooPayments only supports issuing refunds back to the customer’s original payment method. There isn’t a built-in option to manually mark an order as refunded and issue store credit instead. For more details you can use this guide: https://woocommerce.com/document/woopayments/managing-money/#refunds

    If you’d like to issue store credit to your customer, you would need to use a WooCommerce store credit or gift card plugin as a workaround. For example, you could manually create store credit for the customer and mark the order as refunded in your own records.

    We also encourage you to submit this as a feature request for WooPayments so the team can consider adding the ability to issue manual refunds or store credit directly in the future:
    https://woocommerce.com/feature-requests/woopayments/

    Thank you for bringing this to our attention! Your feedback is valuable and helps improve WooCommerce for everyone.

    Thread Starter jumantj

    (@jumantj)

    3 months ago

    @shahzeenfarooq Thanks for confirming, much appreciated. I have added a feature request. I genuinely think this is a key missing feature for merchants, especially when refunds need to be recorded for VAT/accounting purposes but processed outside of WooPayments (e.g. store credit/exchange).
    https://woocommerce.com/feature-request/add-manual-refund-option-to-woopayments-mark-order-refunded-without-processing-payment-refund/

    • This reply was modified 3 months ago by jumantj.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    3 months ago

    Hi there,

    Thank you for submitting the feature request we really appreciate your feedback! You’re right, the ability to issue store credit or exchanges directly in WooPayments would be very useful for merchants, especially for VAT and accounting purposes.

    Also, I wanted to ask: have you found WooPayments useful for processing payments on your store so far? If it’s been helpful, we’d really appreciate it if you could leave a five-star review here:
    Leave a review

    Your feedback helps us improve Plugin and lets other merchants know what works well.

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