Cannot Pay

Richard
(@yaksheng)

9 years ago

Hi, I am using Woocommerce Version 3.0.7.

I used a custom checkout form, with the fields “Name”, “Email address” and “Question”. The buyer has an option to pay by PayPal, and accepts the terms & conditions.

When the buyer clicks “Proceed to PayPal”, the link redirects to https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=b562fee4314e9&code=EWP_SETTINGS and displays the error message “We’re sorry, things don’t appear to be working at the moment. Please try again later.”

Upon deeper checking of the error message, I find a knowledgeable at https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ2067 showing that failed validation checks were the cause of the error message from PayPal.

I attempted to search the Woocommerce Payment hooks, views, and API calls sent to PayPal to trace the root of the problem to no avail.

This error is recurrent in all my Woocommerce sites I am running (currently in development) with the latest version of both WordPress and Woocommerce.

I would greatly appreciate any assistance to solve this problem. Thank you for your kind assistance in advance!

Richard

Viewing 6 replies - 1 through 6 (of 6 total)

James
(@volcommky)

9 years ago

What are the differences between your custom checkout form and the default?

Your custom form could be missing fields that are required for PayPal to create their checkout process

Thread Starter Richard
(@yaksheng)

9 years ago

Hi James,

I am currently running two Woocommerce sites, one with the default and one with the modified one. The field added into the modified one is “Question”, and all other fields other than “Name”, “Email Address” and “Contact” are hidden as the product on sale under the modified one is a virtual product.

I have tested both Woocommerce sites and both display the exact same error sadly.

James
(@volcommky)

9 years ago

Do you have your PayPal logging enabled in the WooCommerce > Checkout > PayPal settings?

Thread Starter Richard
(@yaksheng)

9 years ago

Yes. The logs can be seen at https://thinfi.com/0jkc. Enter 17wpsp27 next to proceed.
James
(@volcommky)

9 years ago
I think one of your servers is not sending all the product information over

Specifically the item_number_1 => data

If the image doesn’t show – click here
https://pasteboard.co/bQSOJm6zj.png
- This reply was modified 9 years ago by James.
- This reply was modified 9 years ago by James.
Thread Starter Richard
(@yaksheng)

9 years ago

Thanks for the detailed analysis! Have seen the image.

If I would want to resolve the issue, could I seek your advice on where would be good to fix and send all product info over?

Weirdly, PayPal Express Checkout is working perfect but Woocommerce’s PayPal Standard Checkout doesn’t work.