Cannot process Klarna payments

  • Resolved webprepare

    (@webprepare)


    1 year, 11 months ago

    Hi everyone,

    One of my clients is having troubles with Mollie, and especially Klarna. A lot of orders aren’t processed. I took a look at the logs and saw a lot of notifications like below:

    2024-06-19T00:57:05+00:00 Foutopsporing Creating payment object: type Order, first try failed: [2024-06-19T00:57:05+0000] Error executing API call (422: Unprocessable Entity): The amount of the order does not match the total amount from the order lines. Expected order amount to be €748.41 but got €748.42. Documentation: https://docs.mollie.com/overview/handling-errors. Request body: {"status":422,"title":"Unprocessable Entity","detail":"The amount of the order does not match the total amount from the order lines. Expected order amount to be €748.41 but got €748.42","field":"amount","_links":{"documentation":{"href":"https://docs.mollie.com/overview/handling-errors","type":"text/html"}}}. Field: amount

    I already did some troubleshooting and found out that the Rounding option was already unchecked:

    Any suggestions in order how to fix this issue?

    Looking forward to your reply.

    Kind Regards,

    Jordy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • nextwebnl

    (@nextwebnl)

    1 year, 11 months ago

    We are having the same issue with mollie and klarna.
    Mollie: 7.5.5
    WordPress: 6.5.4
    WooCommerce: 9.0.0

    2 years ago there was a simular issue:
    https://ww.wp.xz.cn/support/topic/the-amount-of-the-order-does-not-match-the-total-amount-422-unprocessable-entity/

    Need a fix for this issue, or perhaps I am downgrading untill there is a fix.

    Looking forward to your reply.

    Kind Regards,
    Hans



    Plugin Support Femi

    (@femiyb)

    1 year, 11 months ago

    Hello

    I understand the frustration caused by the rounding issues leading to a 422 error. While it has been acknowledged and addressed in the past, it seems that some instances of the problem persist.

    Fortunately, there is a package with a potential fix for this issue. I recommend contacting the Mollie Technical Support Team directly, as they can provide you with the workaround package to resolve the rounding discrepancies.

    Regards,
    Femi

Viewing 2 replies - 1 through 2 (of 2 total)

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