Cannot re-authenticate, verify, or deauthenticate

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author chriscct7

    (@chriscct7)

    8 years, 2 months ago

    Hi there,
    You’ll want to get in touch with our team at https://www.monsterinsights.com/lite-support/ so we can assist with this.

    -Chris

    Monoloid

    (@monoloid)

    8 years, 1 month ago

    Hi,
    I had the same problem. Was resolved by using phpMyAdmin in cPanel, finding “monsterinsights_site_profile” and delete the contents.

    wpcrank_phil

    (@wpcsphil)

    7 years, 10 months ago

    Thanks Monoloid. That solved the problem for me as well. The issue IMHO is that the plugin isn’t cleaning up after itself. There are lots of these requests on this forum and they just want everyone to keep filling out contact forms instead of just giving us the answer here.

    These are the specific steps I took…

    Step 1: Make a backup of your database.
    Step 2: Deactivate the plugin, answer/skip the annoying ‘why are you disabling the plugin’ survey and then delete the plugin.
    Step 3: In phpMyAdmin query “SELECT * FROM wp_options WHERE option_name LIKE ‘%monsterinsights%’ (assuming you haven’t changed the prefix).
    Step 4: Delete all those records like the plugin should have done when deleted.
    Step 5: Re-install the plugin and re-authenticate.

    You might have to have your developer help if you are unfamiliar or uncomfortable editing the database directly.

    • This reply was modified 7 years, 10 months ago by wpcrank_phil.
    Plugin Author chriscct7

    (@chriscct7)

    7 years, 10 months ago

    It’s incredibly rare that the options are still set, since that means your WordPress plugin isn’t running the delete plugin routine.

    The vast majority of when we get these issues are the reverse. The site has been authenticated, and then users do a site migration or a new install and they didn’t delete the plugin so the site isn’t removed from our side so we have to remove them manually from our records in order for them to reauthenticate, which is something only we can do.

    -Chris

    mattcrux

    (@mattcrux)

    7 years, 10 months ago

    Hey @chriscct7

    I recently migrated from one domain to another and didn’t delete the plugin before hand. now when I deleted the settings in phpmyadmin and did reinstall It still wont reauthenticate so I’m guessing it’s the thing you have to do on your end?

    My old domain was… http://www.phoenixlove.net and now I’m using http://www.Cruxmagic.com

    Please help me get this resolved! Thanks

    Plugin Author chriscct7

    (@chriscct7)

    7 years, 10 months ago

    Hi there,
    I’m out of the office currently, but if you send our staff a ticket at https://www.monsterinsights.com/lite-support/ and they should be able to get this taken care of straightaway.

    -Chris

    amityweb

    (@amityweb)

    7 years, 10 months ago

    I cloned a WP site, then when I went into the new site to de-activate Monster Insights (so their analytics wont track the new site), I got the Deactivation error.

    I tried 3 times. I just did it again to copy the error message, and it worked the third time.

    I think this plugin needs to have a fool proof way to deactivate it with no error, so no one gets duplicated sites messing up their stats.

    hansretra

    (@hansretra)

    7 years, 9 months ago

    I had the same problem but solved it by reauthenticate the original website first. ( The website i installed monsterinsights the first time before migration ). From then it was possible again to deauthenticete the copied website too.

Viewing 8 replies - 1 through 8 (of 8 total)

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