Cannot reconnect to wordpress.

  • Resolved archiseek

    (@archiseek)


    5 years, 2 months ago

    Cannot reconnect jetpack plugin to wordpress.

    Have deleted plugin, and reinstalled.

    When I try to connect either via wordpress account or google, the popup window briefly appears and then disappers.

    • This topic was modified 5 years, 2 months ago by archiseek.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter archiseek

    (@archiseek)

    5 years, 2 months ago

    I had to connect and create a new account.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 2 months ago

    Hi @archiseek,

    I’m sorry to hear about the trouble, but thanks for reaching out.

    Could you post your site URL here, so I can have a look?
     
    If you want it to remain private, you can also contact us via this contact form:
    Contact Support.

    Thanks!

    nextgenspeed

    (@nextgenspeed)

    5 years, 2 months ago

    I am having this issue as well. I was making shipping labels fine and then it told me I need to “Activate Jetpack & Connect”, but does nothing when clicked. Just refreshes and keeps showing the same button. It will not let me print any labels or give customer shipping rates.

    candeshop407

    (@candeshop407)

    5 years, 2 months ago

    @erania-pinnera why is it that there’s a closed loop of “activate & connect”? you click the button it goes through a cycle of going to another website and then right back to my admin page, with the same bulletin & no ability to create shipping labels. This was all working just a few hours ago before the auto-update to 9.5

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    5 years, 2 months ago

    Hi @archiseek @nextgenspeed and @candeshop407

    Sorry for the trouble! We’ve indeed removed some old code from Jetpack in the recent update, but some of that old code was still in use in the WooCommerce Shipping & Tax plugin.

    The WooCommerce Shipping & Tax plugin will be updated very soon (later today or tomorrow) to fix this issue. I would recommend following this issue on GitHub to find out more:
    https://github.com/Automattic/woocommerce-services/pull/2346

    Plugin Support Jen H. (a11n)

    (@jennywp)

    5 years, 2 months ago

    Hi @archiseek,

    Since it’s been more than a week since we’ve heard from you, I’m going to go ahead and mark this thread as Resolved. If you still need a hand, please feel free to reach back out here and mark the thread as not resolved.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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