Hi @ibby,
Thank you for sharing the details and error log. I understand how frustrating it can be when refunds fail, especially without a clear error message.
From the log, I noticed that your plugin is using the Stripe API version 2024-06-20, while your Stripe account has been upgraded to 2025-06-30. Since there is no direct error output for the refund in the log, I’d like us to narrow down the issue further:
- Is this problem occurring with all refund attempts, or is it limited to specific payment methods or recent orders?
- Please switch to Stripe test mode, make a test purchase, and then try to process a refund.
- I recommend temporarily rolling back your Stripe account’s API version to 2024-06-20 in the Stripe dashboard under Developers > API Version, and then attempt the refund again.
- Share your System Report by navigating to WooCommerce → Status → Get system report, and paste it here. This will help us confirm your environment, plugin versions, and active integrations.
- Lastly, please switch to a default theme (like Storefront) and deactivate all plugins except WooCommerce and Stripe: https://woocommerce.com/document/how-to-test-for-conflicts/. Retry the refund process; this can help identify if another plugin is interfering with Stripe’s refund logic.
Let us know what you find. I look forward to your response.
Plugin Author
Diego
(@diegocwp)
Thanks for reporting this @ibby.
Since there is no direct error output for the refund in the log, I’d like us to narrow down the issue further
Can you search your logs for something like this?
2025-07-24T19:18:53+00:00 Debug
====Stripe Version: 9.7.0====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
Info: Beginning refund for order ch_3Ro7lYDvfveaW3vJ25vxuH1E for the amount of 10.00
====End Log====
...
And then the actual response, which looks like this (“refunds response”):
2025-07-24T19:18:54+00:00 Debug
====Stripe Version: 9.7.0====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
refunds request: Array
(
[amount] => 1000
[charge] => ch_3Ro7lYDvfveaW3vJ25vxuH1E
)
====End Log====
2025-07-24T19:18:56+00:00 Debug
====Stripe Version: 9.7.0====
====Stripe Plugin API Version: 2024-06-20====
====Start Log====
refunds response with stripe-version: 2024-06-20
====End Log====
...
Thread Starter
Ibby
(@ibby)
Hi guys,
Thanks for the replies. While we would have loved to debug this further, the client was getting frustrated so we have switched to another gateway for now.
Will feed back if we get the chance to look into it again in future.
Thank you both.
Hi @ibby,
Thanks for the update. While it’s a bit unfortunate to hear that the issue couldn’t be resolved in time, we completely understand the need to keep things moving when working with clients under pressure. If you do return to using the WooCommerce Stripe Gateway in the future and run into the same issue or need further support, don’t hesitate to reach out — we’ll be here to help.
I’ll go ahead and mark this thread as resolved for now. If you have any other questions down the line, feel free to open a new topic.
If the WooCommerce Stripe Gateway has been helpful to your store overall, we’d really appreciate it if you could leave us a quick 5-star review here: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/#new-post
Wishing you all the best with your current setup!
