Cannot remove old Tracking stats

  • Resolved helenttn

    (@helenttn)


    4 years, 7 months ago

    Hi! I received an email stating that my SQL database has reached its limit. I tried optimising the database but to no avail. I noticed that advanced ads impression was taking up the most space 1.2GB. I tried to fix this by exporting stats, removing stats & resetting stats. It didn’t work because there was an error message (The plugin was not able to perform some requests on the database) and my website was disconnected from the server. It took a long time to get it up again. Could you please advise on my next steps? How can I reduce the space that advan_ads_impressions takes up in the SQL database? And Kind regards, H`

    The page I need help with: [log in to see the link]

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  • schmidt25

    (@schmidt25)

    4 years, 7 months ago

    Hi Helen,

    Thanks for reaching out.

    It looks like this question is referring to a premium add-on. The forums on ww.wp.xz.cn are only for the plugins that are also hosted here. If you need help with any premium extensions of Advanced Ads, I want kindly ask you to reach out to our support.

    Thanks for understanding, and I hope that my teammate Ahmed, who already replied to your support request, will resolve this issue quickly.

    Best regards,
    Joachim

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