Cannot remove, update or deactivate

  • Resolved startumproject

    (@startumproject)


    6 years, 10 months ago

    This plugin is causing conflicts with other plugins on the site and I’m looking to remove it. However, if I try to remove it, deactivate or update, it throws me to a white screen with the following message:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Please can you advise how to solve this.

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Contributor bcrodua

    (@bcrodua)

    6 years, 10 months ago

    Hi,

    It is possible that the connection is being timed out causing the update/install to fail partway. Please check with your host if this is the case.

    However, if you wish to remove the plugin, you can remove the ‘updraftplus’ folder via FTP from the ‘wp-content/plugins/’ directory.

    Or if you want to update, then manually upload the plugin via FTP. Download a fresh copy of the plugin, unzip and upload to ‘wp-content/plugins’ so it becomes ‘wp-content/plugins/updraftplus’.

    After uploading the files, you can then activate UpdraftPlus.com from your WordPress dashboard.

    Kind Regards,
    Bryle

Viewing 1 replies (of 1 total)

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