Cannot reply to Google Review

  • Resolved pfhowe

    (@pfhowe)


    3 years ago

    I have Google and Facebook connected to TrustIndex. I have a subscription. I can reply to Facebook reviews with AI without issue; the reply is posted to Facebook. I cannot reply to Google reviews. I click on the ‘Sign in with Google’ button and sign in to Google successfully; I generate the AI response, but the review cannot be posted to Google reviews, all I see is a ‘Copy’ button. Under ‘Company Settings’, Google is listed as an ‘Unmanaged Account’. Why is this?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support liditrudex

    (@liditrudex)

    3 years ago

    Hi @pfhowe !

    What is your subscription ID?

    Could you include a video about the process of signing in with google under review management/management?

    We need to see what the issue is.

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter pfhowe

    (@pfhowe)

    3 years ago

    https://youtu.be/9xzRAJVH2Wo
    Plugin Support liditrudex

    (@liditrudex)

    3 years ago

    Hi @pfhowe !

    That is not the correct google account, please try signing in with the other one.

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter pfhowe

    (@pfhowe)

    3 years ago

    I tried signing in with the other account, which has nothing to do with the business of whatsoever, and it did not resolve the issue. Furthermore, I cannot now reply to Facebook reviews either; I am only seeing the ‘Copy’ button. This was working for Facebook, so I don’t know what has changed to cause Facebook reviews to stop accepting replies.

    Plugin Support liditrudex

    (@liditrudex)

    3 years ago

    Hi @pfhowe !

    Please check the if the permission in facebook is given to trustindex:

    https://www.trustindex.io/frequently-asked-questions/#what-happens-when-i-deny-access-for-the-data-transmission-on-facebook

    Also please sign in with the Google account which belongs to your business. It won’t connect with other accounts.

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter pfhowe

    (@pfhowe)

    3 years ago

    This thing doies not work as described. I have deleted my account and the plugin.

    Plugin Support liditrudex

    (@liditrudex)

    2 years, 12 months ago

    Hi @pfhowe !

    I’m sorry to hear that!

    If you decide to come back, we can help you solve the problem!

    Feel free to write us, if you need any assistance,
    Trustindex

    Thread Starter pfhowe

    (@pfhowe)

    2 years, 12 months ago

    Hi Lidia

    Thank you for the refund.

    Plugin Support liditrudex

    (@liditrudex)

    2 years, 12 months ago

    Sure, no problem!

Viewing 9 replies - 1 through 9 (of 9 total)

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