Cannot reply to reviews

  • Resolved alvaromartin

    (@alvaromartin)


    1 year, 4 months ago

    Hello,

    In the backend, inside Trustindex.io > My Reviews, when I click on the “Reply with ChatGPT” button, a message is correctly generated. I edit that message and click on “Upload reply to Google”. Then a new window opens where I have to log in with Google, after doing so a message appears above my reply to the review saying “We could not connect your account with the review. Try again”. As much as I click on “Try again” it doesn’t work. I have cleared cache and it doesn’t work either. I have tried to do it with another google account and it doesn’t work either.

    Can you help me?

    Screenshot: https://snipboard.io/sOK7y8.jpg
    System info: https://pastebin.com/Avpb5rvK

    Thank you very much for everything and best regards,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laca

    (@lacadev)

    1 year, 4 months ago

    Hi @alvaromartin

    Thank you for reaching out. We will look into this issue and get back to you as soon as possible.
    In the meantime, we kindly ask for your patience.

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 4 months ago

    Hi @alvaromartin

    Thank you for reaching out and bringing this to our attention!
    We’ve identified and resolved the issue, so you should now be able to upload your replies to Google without any problems.

    Could you please give it another try and let us know if everything is working fine on your end as well? We appreciate your patience and your feedback!

    Best regards,
    Laca from Trustindex

Viewing 2 replies - 1 through 2 (of 2 total)

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