Cannot save header template

  • Resolved marcsdn

    (@marcsdn)


    1 year, 8 months ago

    “Debug Code: wpstg-Baeuv7gO-124657 

    I’m trying to customize a new website theme, but every time I’m editing the Header, I’m unable to save it.
    I have first the error message “Saving failed.” and if I click a second time on the save button, a second error message appears: “Updating failed. The response is not a valid JSON response.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor alaasalama

    (@alaasalama)

    1 year, 8 months ago

    Hi @marcsdn

    Please try to set the permalinks settings to “Post Name” and recheck this issue.

    If this doesn’t help, send us a screenshot showing the error you got via this form and we will help you further from there.

    Thanks,
    Alaa

    Thread Starter marcsdn

    (@marcsdn)

    1 year, 8 months ago

    Hi Alaa,

    This worked perfectly! Thanks a lot.
    However, I have a new issue now (on the same page): I cannot insert any content in my page… Only the headers and footers are appearing… Am I doing something wrong?

    Plugin Author Rene Hermenau

    (@renehermi)

    1 year, 8 months ago

    @marcsdn could you please open a new support thread for the new issue? We need to handle separate issues in separate threads.

    You can also contact us here https://wp-staging.com/contact-us-presale-and-premium-support/ and send us a screenshot of your error.

    All the best
    René

Viewing 3 replies - 1 through 3 (of 3 total)

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