• Resolved worldchanger1

    (@worldchanger1)


    So today suddenly when i was adding a product to my shop it would not save the price, after some tris it did. After that when i would add variables it would not save them as well. cannot seem to be able to save a lot of informations. Sometimes if i just add a price it will sometimes it wont.
    i have tried disabling all the plugin the same thing, sometimes it work 95%of the times it wont.
    changed the theme with storefront/asta/twenty twenty etc. nothing seems to work

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the system status report. Everything appears correct in the system status report at the moment. I can see that 17 plugins are active on your site.

    Since you mentioned that you already tried deactivating all plugins, for testing purposes, could you please create a staging site, deactivate all plugins except WooCommerce, and try adding information to see if any errors appear in the browser console? To open browsero console Press F12 or Ctrl + Shift + J (Windows/Linux) or Cmd + Option + J (Mac). If you see any error message please shared the screenshot of the error. This will help us better understand the issue.

    Additionally, please share the fatal error logs (if available) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ to share a link to the paste in your reply here. Once we have more details, we’ll be able to assist you further.

    Thank you

    Thread Starter worldchanger1

    (@worldchanger1)

    Hello, so there is no error that indicates a problem with woocommerce when i access my browser console, only:


    Im also attaching what i found on my  WooCommerce > Status > Logs. https://pastebin.com/4u6H3art

    Thread Starter worldchanger1

    (@worldchanger1)

    I’m also attaching a screen recording of what happens in the backend. when i add data, they wont save, sometimes they will, sometimes some data will like the price butthe sale price wont. This is a fresh isntall of Woocommerce
    https://imgur.com/a/2QCHrxc

    Hi @worldchanger1 ,

    Thanks for reaching out.

    I understand you are having an issue with saving product prices and variations in your WooCommerce store. However, after checking your server status report, I see that you are running WooCommerce 9.6.2, while version 9.7 has been released. In that case, I would recommend updating the plugin first to see if that resolves the issue for you.

    However, the issue might also be caused by Suhosin (a security module in PHP) preventing the POST data from being saved which is currently enabled in your site. This can also happen on servers running PHP 5.3.9+ or with mod_security enabled.

    Additionally, I see that your PHP Max Input Vars is set to 100, which needs to be increased to 3000 and If you have the mod_security module enabled on your server, you may need to disable it by reaching out to your hosting provider.

    You can find more details on adjusting the Suhosin module by following this guide or sharing it with your hosting provider: https://woocommerce.com/document/problems-with-large-amounts-of-data-not-saving-variations-rates-etc/

    Im also attaching what i found on my  WooCommerce > Status > Logshttps://pastebin.com/4u6H3art

    Regarding the error you’re experiencing, it appears to originate from Elementor. This issue has been reported in the Elementor support forums: https://ww.wp.xz.cn/support/topic/uncaught-error-call-to-a-member-function-get_gallery_image_ids-on-bool/

    Please check and let me know if this helps you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot save product information’ is closed to new replies.