Cannot see “Notifications” tab in Settings section

  • Resolved matthewdhuntley

    (@matthewdhuntley)


    2 years, 2 months ago

    Hi Icegram Express Folks,
    I am using version 5.7.13 of the free Icegram Express plugin and attempting to modify the Welcome email that gets sent to my site’s subscribers. I am attempting to following these instructions to do so: https://www.icegram.com/docs/category/icegram-express/customize-confirmation-email/
    However, even though I’m the site administrator, I do not see any “Notifications” tab in between “General Settings” and “Email Sending” on the left-hand side of the Settings menu. Could you please advise where I can find “Notifications”? I would like to edit the Welcome email.

    Thanks,
    Matthew Huntley

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 2 months ago

    Hi @matthewdhuntley,

    Thanks for contacting us!

    We would like to tell you that, in our latest update. We have added the Welcome email customization feature into the workflow screen to make it more convenient for users and can personalize it more for the subscribers.

    Please find the below-mentioned steps which will guide you on how you can set up a welcome email.

    Step 1. Go to Express –> Workflows.

    Step 2. Locate workflow with the title ‘Send welcome email when someone subscribes‘

    Step 3. Click on edit.

    Step 4. Click on the “Action” > Send email action.

    Step 5. Edit the email content as necessary and click on the Save button.

    This will change the welcome email content.

    Similarly, you can change other emails’ content through the workflows feature in the Icegram Express.

    Let me know if you need further assistance.

    Thread Starter matthewdhuntley

    (@matthewdhuntley)

    2 years, 2 months ago

    Hi @shubhanshukandani,

    Thanks for your response. Confirming that I was able to update the welcome message as you described by editing the respective Workflow.

    I’ve a couple follow-up questions for you:
    1) Does a Workflow forthe “Send Email” action HAVE to be active in order for the recipient of an Icegram Express form to receive a subscription email notification? I’m finding that unless I make a Workflow with a “Send Email” action active, the receiver will not receive an email.
    2) In the event that I have two or more Workflows with the same action — for example, I create two Workflows with the same “Send Email” action — which Workflow will take precedence?

    Thanks very much,
    Matthew Huntley

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 2 months ago

    Hi @matthewdhuntley,

    Thank you for your patience and support.

    Regarding your inquiries, please find my responses below:
    1) Yes, the workflow must be active to send the email.
    2) In this scenario, both workflows will be triggered and sent.

    Let me know if you need any further assistance.

    Thanks!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years ago

    Hi @matthewdhuntley ,

    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 11 months ago

    Hi @matthewdhuntley,

    We hope our previous replies were helpful in resolving your inquiry.

    I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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