Any way to debug this? I use the plugin in 20+ websites but in this one it rejects to be activated. No errors, just a timeout.
Any idea?
Hi Marcelo,
Thanks for the info! We recently resolved an issue that may fix the problem. Can you please do me a favor and update to the latest version of the plugin (7.6.0.5)? Let me know if that helps! If not, we’ll investigate right away! 🙂
Thanks,
Mary Anne
Nope, I tried again and I can install the plugin, but when I try to activate it, it just keep loading until a timeout is issued.
By now, and since I only needed the Floated Share Buttons, I had to paste the js code to enable it in this website.
The domain is: http://casafad.com/
Hi Marcelo,
Thanks for the info! Can you please verify that you are permitting these firewall connections using the information on this article: https://blog.shareaholic.com/shareaholic-hosting-faq/ ? I know if you’ve mentioned this on your previous comment, but I want to make sure we try everything before I escalate this issue to my engineers.
Let me know what you get!
Thanks,
Mary Anne
Yes Maryanne, the IPs are whitelisted. In fact, there are several other websites in the same server using Shareaholic plugin with no troubles. And they use almost the same plugins than this one.
The only different thing this site has is WooCommerce enabled.
Could you see something from your end for the provided domain name?
HI Marcelo,
Thanks for trying that! I will definitely have my dev team investigate the issue. What is the URL to your website? If you do not want to post that information on this forum, please send it to my URL at [email protected].
Thanks!
Mary Anne
ok, i’ll send you an email.
Great! I forwarded your info to my engineers. Will respond from your e-mail from now on.
Thank you!
