Cannot sign up!

Resolved sezno
(@sezno)

6 years ago

Hello!

My clients say that they cannot sign up on my site. I have 2 sign up pages, student registration and instructor registration.

When I tested in incognito to sign up as an instructor, the page just came back saying nonce cannot be found.

When I tested in incognito to sign up as a customer, the page came back saying nonce cannot be found.

I’m very frustrated with this. I already cleared cache, rebuilt the pages, but it still shows up like this.

Please assist.

Viewing 5 replies - 1 through 5 (of 5 total)

Sekander Badsha
(@badsha_eee)

6 years ago

Hello @sezno,

Please deactivate the caching plugin. Then the sign up pages would work. Currently, there is a conflict with the caching plugins with Tutor LMS. Only this one works without any issues https://ww.wp.xz.cn/plugins/wp-optimize/

authorahmedrashed
(@authorahmedrashed)

6 years ago

I have the same problem. I disabled caching on the dashboard page and this fixed the problem on desktops, but problem still exists on mobile. .. cannot use WP-Optimize because it breaks my site.

Nayeem
(@nayeeem)

6 years ago

Hello @authorahmedrashed

The caching plugin that works well with tutor LMS is Autoptimize.

https://ww.wp.xz.cn/plugins/autoptimize/

If you are still facing issues, you can send your query to [email protected] Our dedicated support engineers are there to help. They might need more information for further investigating the problem . .

Thanks. . Have a good day. .

authorahmedrashed
(@authorahmedrashed)

5 years, 12 months ago

OK, I fixed this issue THANKS!
But now there is a different issue.
When my students try to directly access their dashboard after paying for course, it works for laptop but NOT FOR mobile.
I try to login using his credentials on my laptop and it works.
But when I do the same login credentials on my cell phone, we keep seeing the “please sign in to view this section” popup.

I enter the username and password but still the popup is there… they cannot get to the course!

Now I have angry customers …

Nayeem
(@nayeeem)

5 years, 11 months ago

Try disabling caching plugins and jetpack, if possible. .It seems there have raised some conflicts. .

We haven’t found these issues on mobile devices. .

Share your URL too if possible. . @authorahmedrashed

Thanks