Cannot sync user role. Grayed out checkbox

  • Resolved lijitimit

    (@lijitimit)


    6 years, 3 months ago

    I have the distinct feeling I’m missing something basic but…

    I cannot seem to check “user role” on the contact fields page. I have email, first name, but nothing else is available. I am trying to sync with Mailjet. I don’t see any tags to create on Mailjet, but they do have “properties”. I added a few to a user using the same “role” meta but it didn’t seem to work when I re-synced the connection. All fields are grayed out. What am I missing?
    Screenshot
    https://pasteboard.co/IZkM5UmZ.png

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jack Arturo

    (@verygoodplugins)

    6 years, 3 months ago

    Hey @lijitimit ,

    You’ll first have to create a custom property in MailJet to store the role. Then go to Settings >> WP Fusion >> Setup and click the Resynchronize Lists and Fields button to load the new fields.

    Then you should be able to select your custom property in the fields dropdown and associate it with the Role field, like this: https://imgur.com/TaQlRwS

    Thread Starter lijitimit

    (@lijitimit)

    6 years, 3 months ago

    Thank you for the response. Scratching my head here. I’ve tried that a few times, with no luck. My server is in China (sometimes blocked/ slow connections to the outside world) and I’m still new to Mailjet (limited API and sending) so there may be something else at play. I’ll mark this as resolved and reach out again if I can’t get it working… good news is… I’m possibly not inept!

Viewing 2 replies - 1 through 2 (of 2 total)

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