Cannot tick checkbox.

  • Resolved liamtreacy

    (@liamtreacy)


    7 years, 9 months ago

    I’ve had this problem a few times, and it went away when I changed some things about the field, but the problem keeps occurring.

    I have a single checkbox, which must be ticket to give consent, but ticking the box does nothing. I have had to remove this feature from http://www.ringalink.ie/register on account of this problem.

    The issue seems to affect all browsers.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Form Maker Support

    (@formmakersupport)

    7 years, 9 months ago

    Hi!

    We are sorry for the inconvenience you have faced with our plugin.
    Could you please add that field again and send us the URL of the page where you have the form running?

    I’ll discuss with our development team and they will try to suggest a solution as soon as possible.
    Thanks in advance! Have a great day!

    Thread Starter liamtreacy

    (@liamtreacy)

    7 years, 9 months ago

    The page is here:
    http://www.ringalink.ie/contact-us/
    Scroll down the page to see the form.

    I removed the field and added it again, and it’s not clickable.

    • This reply was modified 7 years, 9 months ago by liamtreacy.
    Plugin Contributor Form Maker Support

    (@formmakersupport)

    7 years, 9 months ago

    Please note that the background image of the checkbox is connected to the localhost. That’s why it isn’t working.
    If you want you can contact our support team using the following email address:[email protected] We will try to provide the solution as soon as possible.

    Thanks, have a nice day!

    Thread Starter liamtreacy

    (@liamtreacy)

    7 years, 9 months ago

    Thanks. Yes, that would explain it. I had a look at the CSS, and wondered about that localhost link. It’s obviously an issue related to migration from local to live site, as the tick box still works on the local version that I use to test things.

Viewing 4 replies - 1 through 4 (of 4 total)

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