Cannot Update

  • trusty2124

    (@trusty2124)


    7 years, 3 months ago

    Good day,

    Ever since I updated the plugin I have been unable to run the plugin on my site.

    The database update runs for hours leaving this…

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    I have seen you have helped several people with this issue. I have tried to follow the instructions but I have yet to have success. I am happy to share my site info with you privately.

    Sincerely,

    Kristina

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Shamim Hasan

    (@shamim51)

    7 years, 3 months ago

    Please follow step by step

    1. Backup your database first.
    2. delete fep_db_version option from db
    3. delete or rename any table starting with PREFIX_fep_
    4. Then update to latest version of the plugin of not already
    5. Then click “Proceed” when shows database update notice. Then start update. Wait until it finish.

    Let me know.

Viewing 1 replies (of 1 total)

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