Cannot Update Settings

  • Resolved cloud0034

    (@cloud0034)


    5 years, 7 months ago

    Hi there, I am trying to use this plug in, as a replacement for another AMP plug in that is pulling in some amp form script and invalidating my AMP, however, when I try to update the settings for this plug in the screen is blank. I cannot customize anything, and the though they are valid amp pages, they’re not well-designed. What do I do? (and yes, I am an Admin).
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • James Osborne

    (@jamesosborne)

    5 years, 7 months ago

    Thanks for reaching out, hopefully we can assist. If you’d like to share your Site Health information privately using this form we can inspect your current setup.

    In relation to your pages being not well designed for the best experience we advise using an AMP compatible theme, along with AMP compatible plugins. If you’re using an incompatible theme you can use the plugin in reader mode. You’ll find out more on our website FAQs page.

    Thread Starter cloud0034

    (@cloud0034)

    5 years, 7 months ago

    Thanks, @jamesosborne I am almost certain the custom built theme is the culprit here (sadly, I cannot change it), but the issue is, I cannot launch the plug in at all, no onboarding wizard, no nothing, when I activate it and click on it, I get nothing but blank screens.

    James Osborne

    (@jamesosborne)

    5 years, 7 months ago

    That’s interesting. In order to try and troubleshoot the issue being with with your active theme can you see if you’re able to access the settings and onboarding wizard when you use the Health Check & Troubleshooting plugin?

    1. Install and activate the Health Check & Troubleshooting plugin.
    2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”. (This will temporarily deactivate other plugins and switch to a default theme – for you only, as a logged in user).
    3. Click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to AMP.
    4. Check whether you’re then able to access the AMP settings screen

    You can exit troubleshooting mode afterwards.

    If you’re still unable to access the settings please share your Site Health information and we’d be happy to investigate further.

    James Osborne

    (@jamesosborne)

    5 years, 6 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)

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