Hi @mywholeheartdesign,
Sorry to hear of the problem you are having.
The problem here would be that the subscription is indefinite so to PayPal it has no future payments to modify.
The free subscription would need to be finite to allow an upgrade 🙂
Could you please tell me which subscription mode you have used?
Please advise.
Kind Regards,
WPMU DEV
When I originally set up the subscriptions I did have my “Free” level as indefinite because my thought process was a free membership could continue forever. I have since changed the settings to this:
http://www.thebarnsalebusiness.com/wp-content/uploads/2014/09/Screen-Shot-2014-09-04-at-1.16.18-PM.png
Do I need to run the “Verfiy/Repair Membership Tables”?
How can I allow these 22 members that have signed up as “free” members upgrade to “premium” members now? I have changed their gateaways to Paypal Express already but they still get the error message.
Should I not even have a “free membership” option? Is that causing the confusion in Paypal?
Hi @mywholeheartdesign,
Thank you for your reply.
Are the new subscribed members getting upgraded from their free membership to premium After changing Free level from indefinite to finite/serial?
Do I need to run the “Verfiy/Repair Membership Tables”?
Yes you should.
How can I allow these 22 members that have signed up as “free” members upgrade to “premium” members now?
You can just drop/move the membership of your 22 members that have signed up as “free” members and add them again to the free membership from the following path.
Admin Area -> Membership -> All Members
After this members will get option to upgrade to “premium” members.
Best Regards,
WPMU DEV
