Cannot upgrade to PRO version

  • Resolved mickweb11

    (@mickweb11)


    11 months, 1 week ago

    Dear Support Team,
    this is the third time I am trying to reach you, and I have not received any reply so far. I am now genuinely concerned, as I have purchased the WP Accessibility PRO plugin, as shown in the attached PayPal receipt.

    The payment has been successfully charged to my credit card, but in my account area the order appears to be cancelled, and I am unable to download the plugin in any way.

    I am using this channel, which may not be the correct one, only because I have received no response through your official contact form on the website, despite multiple attempts.

    At this point, I kindly but firmly urge you to provide clear instructions on how to access and activate the plugin I paid for.
    If I do not receive a prompt response, I will be forced to open a dispute on PayPal in order to request a refund.

    I sincerely hope to hear from you very soon.
    [ Personal details deleted ]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Support Moderator

    (@moderator)

    11 months, 1 week ago

    @mickweb11 The developer cannot and must not support customers here.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    Plugin Author Alex Volkov

    (@vol4ikman)

    11 months ago

    Hello dear Michele
    Our support team of free WAH plugin received your request.

    Can you please provide to me more details about your case:
    – Your payment details (transaction ID or Order ID)?
    – Did you receive the purchase email?
    – Did you install the plugin?
    – Did you contact us on our official website?

    We can help you with your license key and plugin installation after receiving those details.

    Please send it to [email protected]

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

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